TITLE: Training and Capacity Building Coordinator
REPORTS TO: Program Manager
SUPERVISES: Interns, Volunteers
STATUS: Non-exempt, full-time, hourly
LOCATION: Chicago, Illinois
Working at All Chicago:
On an average night in 2019, nearly 5,300 people could be found on our streets and in our shelters. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago strengthens our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
The Training Coordinator will be a key member of our All Chicago team. The Training Coordinator will provide planning, implementation, and logistical support to All Chicago’s Programs Team which includes the CoC Programs, HMIS, and The Emergency Fund. The CoC Team is considered the “backbone” of Chicago’s city-wide response to homelessness and coordinates training and financial support for over 164 housing and homeless services projects in Chicago. The primary responsibility of the Training and Capacity Building Coordinator is to coordinate all activities related to All Chicago’s Learning Center, including planning, scheduling, developing and overseeing training workshops for homelessness service providers with the aim of improving system and program performance and/or services for participants. This position is a member of the Monitoring and Capacity Building team and will work closely with the Program Team at large to provide trainings that support our collective goals. We strive for excellence in customer service and this position will play an integral role in ensuring users and agencies have a seamless experience with registration, training, and follow-up support.
CoC Training and Logistics (approximately 70% of the position)
- Serve as the primary contact for all Learning Center related needs and services.
- Handle all aspects of training planning, user registration, logistics, scheduling, coordinating with presenters, preparing meeting materials, preparing technology and audio-visual equipment, and occasionally ordering food for events.
- Maintain an organization-wide calendar for all training, technical assistance and capacity building activities along with a tracking system.
- Collect, revise and report on the Learning Center’s evaluation survey tool and actively use this feedback to improve training outcomes, process and delivery.
- Coordinate training in a variety of formats, including in-person, webinar, and recorded video.
- As needed and appropriate, act as lead trainer in areas where the individual has experience, expertise, or an interest in developing experience and expertise.
- Coordinate all aspects of the Talent Learning Management System including developing its format and capabilities, pulling reports, ensuring user access, and assisting users with questions and support.
- Respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Record training attendance and develop strategies to improve registration and attendance rates.
- Distribute annual feedback survey to identify CoC participants’ interests and needs to help inform the Learning Center’s training, technical assistance, and consulting services.
- Recruit individuals and organizations to present or develop new training opportunities.
- Communicate with internal staff and users regarding details pertinent to trainings through email, phone, Microsoft Teams and Talent Learning Management System.
- Work with Communications Manager to keep the Learning Center website up to date and write newsletter content related to Learning Center activities to be included in CoC Program Newsletters.
Monitoring and Capacity-Building (25% of the position)
- Support monitoring and evaluation teamwork by participating in client file, policy, and data review activities.
- Develop an understanding of laws, regulations, funding sources and best practices in the homeless services sector and keep abreast of developments. Conduct research to respond to requests for assistance and develop training materials.
- Find, develop, and organize training and technical assistance materials including tools, templates, FAQs, trainings, and briefs.
- Collaborate with external partners to develop peer-led training or technical assistance opportunities such as discussions, peer-to-peer conversations or mentoring, sample policy and form sharing, roundtable discussions, trainings, workshops and more.
- Assist the Program Manager in facilitating and supporting committees and workgroups focused on training, monitoring and capacity-building.
- Support specific special initiatives as assigned, such as the Notice of Funding Availability (NOFA) and HUD CoC Quarterly meetings.
Other Tasks (approximately (5% of the position)
- Actively participate in monthly Staff and Team meetings.
- Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelor’s degree in Industrial Psychology, Communications, Human Resources, Education, Information Systems or similar degree required. An equivalent combination of education and experience will also be considered.
- Minimum 2 years of professional experience in facilitating trainings with users of differing skillsets.
- High level of knowledge and competency in training users of a data system.
- Experience with video editing and graphic design preferred.
- Knowledgeable about trends and best practices in training and develops tools to facilitate user learning and competency in workflows.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, Publisher, PowerPoint, and Outlook.
- Experience in the housing field preferred.
- Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
- Excellent professional written and verbal communication skills; ability to convey information in a clear and concise manner.
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
- Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned.
- A strong work ethic, integrity, and the highest ethical standards are expected.
- Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Workplace is a smoke- and drug-free environment.
- Intermittent travel to off-site locations required.
- Position requires frequent and regular computer and phone use.
- This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
- All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary range for this position is $41,000 to $54,400, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.