This is role is not your average IT support role, but a unique opportunity to be involved with all aspects of a growing company. The Technology Support Tier 2 will  be the right-hand to the IT Manager and will enjoy having the freedom of taking ownership of many company initiatives.  Norfolk is growing and this role is a key contributor to future success.

In this role, you will be involved in supporting technology improvement projects as well as support of approximately 175 users. Norfolk offers this opportunity for a driven IT professional who wants to be impactful in our Company with multiple business units.  You will be tasked to work on complex troubleshooting issues, work with IT Manager to plan out technology rollouts, and work and fully understand the platforms used (Bistrack, GPS tracking, Office365, Active Directory) to improve efficiencies.

Norfolk has multiple locations and travel may be needed to support on-site.  Experience working and supporting in distribution, retail, sales industries will be important for success.

Some skills and experience necessary for this role include:

• Ability to clearly communicate with end users to resolve technical problems over the phone
• Collaborate with Tier I to identify repeat issues and make recommendation for change
• Identify departmental training opportunities and work on plan to improve with IT Manager
• Support users using a help desk platform
• Train end user to proactively manage support issues 
• Experience writing technical and documentation documents
• 5+ years providing support in multi-location environments
• Experience providing support to remote workers
• Experience providing support for the following:

Active Directory - File & Print services including DFS - Remote desktop applications - Office365 - Exchange Hybrid environments -Retail hardware including cash registers & credit card pads -VoIP telephone systems - VPN connectivity - Wireless devices including Cell Phones and Tablets

About the Company:  The Norfolk Companies consists of Norfolk Hardware and Home Center, Norfolk Kitchen and Bath, and Northeast Cabinet and Countertop Distributors. Each division of the Norfolk Companies is involved in supplying materials and services used in the home building, remodeling and the multi-family industries including kitchen & bath cabinetry, custom countertops, paint and maintenance supplies.

The Norfolk Companies was founded in 1934. We have been in business for over 86 years and continue to grow year after year. Come and be part of this fun, fast paced, family atmosphere!

PM19