Come Smile with Us!
At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and a strong ability to multi task, this is the position for you! In this role, you will work in a casual environment and handle customer inquiries for members and providers via the telephone and internet/web services as well as process suspended claims. You will use a robust computerized clams system to process claims and document phone calls, while maintaining quality service by following policies and procedures. You will contribute towards company objectives and results by focusing on a strong team environment.
Delta Dental of Iowa provides dental and vision insurance to more than 1 million Iowans. As a not-for-profit insurance company, our mission is to improve the health and smiles of the people we serve. We give back to Iowa communities by supporting and funding health and wellness initiatives that make a measurable difference in the overall health of underserved Iowans. Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Love where you work!
Essential Functions and Principal Accountabilities:
Delta Dental of Iowa is an Affirmative Action and Equal Opportunity Employer committed to providing equal employment opportunity for all persons without unlawful regard of race, color, religion, sex, sexual orientation, gender identity, age, national origin, individuals with disabilities, protected veteran status, or any other legally protected basis.