Encompass + Orchestra is a newly combined organization providing an ERP solution that serves the global food and beverage space. Encompass, based in Fort Collins, CO, originally focused on providing the best ERP solution for distributors in the industry. Orchestra, based in Portland, OR, had a primary focus on providing an all-in-one business management software for craft beverage manufacturers. We came together to complement one another and provide a best-in-class industry solution around the world. Our web-based, mobile-friendly solutions improve our customers’ accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more! Collaboration between engineers, designers, consultants, analysts, and customers have helped us achieve velocity as a combined organization, and this velocity provides the fun, collaborative work environment in which our employees flourish. At Encompass + Orchestra, we don’t just make software, we help growing companies run better.

Analysts are our first line of support for our customers, working directly with them to help effectively run our software in the most efficient way to support their business. Analysts provide guidance to our customers on the best practices for product usage. Common resolution needs include correcting login issues, reporting discrepancies, new functionality requests, and a variety of technical issues they may encounter within the software. The role of an Analyst requires diligence in problem-solving, the ability to easily grasp what the customer needs, and the ability to adapt to a variety of tools and knowledge levels.

Our Analyst Will Possess:

• 1-3 years software Support Technician experience or comparable experience
• Intermediate-level understanding of ERP systems (SAP B1 SQL & SAP B1 HANA preferred)
• Have a strong understanding of accounting concepts and practices, supply chain management, sales, or other functions of a food or beverage distributor
• Have experience using Windows, iOS, Internet Browsers, and Smart Phone Technologies along with basic understanding of Microsoft SQL
• Solid ability to articulate yourself clearly in writing and over the phone/face-to-face; skilled in communicating technical concepts to non-technical users
• Able to intuitively understand customer requests and their system proficiency 
• Ability to recognize patterns, perfect processes, and constantly improve day to day work
• Be adaptive and able to handle various modes of communication (phone, chat, Zoom chat, email, tasks)
• Eagerness to deliver excellence to external and internal customers

This Will Not Be the Right Opportunity For Those Who:

• Want a job that is largely the same, day in and day out;
• Don’t embrace change and do not have the aptitude and ability to do so quickly;
• Need a lot of hand holding or direction to get things done; or
• Want to be left alone and uninvolved with teams and people.