Encompass + Orchestra is a newly combined organization providing an ERP solution that serves the global food and beverage space. Encompass, based in Fort Collins, CO, originally focused on providing the best ERP solution for distributors in the industry. Orchestra, based in Portland, OR, had a primary focus on providing an all-in-one business management software for craft beverage manufacturers. We came together to complement one another and provide a best-in-class industry solution around the world. Our web-based, mobile-friendly solutions improve our customers’ accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more! Collaboration between engineers, designers, consultants, analysts, and customers have helped us achieve velocity as a combined organization, and this velocity provides the fun, collaborative work environment in which our employees flourish. At Encompass + Orchestra, we don’t just make software, we help growing companies run better.
Equal parts wizard, action hero, and a friendly neighbor, the Sr. Analyst works directly with internal and external customers to help them effectively run Orchestrated business management software by answering their burning questions and tending to their technical needs. As a senior member within the team, the Sr. Analyst must be eager and capable in troubleshooting some of our customers’ most complex problems, leading and mentoring fellow team members on escalated ticket resolutions, and working directly with our largest customers, all while meeting ticket SLAs. This role involves being the subject matter expert of escalated tickets, being the lead technical resource for the internal team, leading and hosting internal training sessions, and continuously improving team operations. The role of a Sr. Analyst requires diligent problem-solving skills to adapt to a variety of knowledge levels.
Our Sr. Analyst Will Possess:
This Will Not Be the Right Opportunity For Those Who: