Encompass + Orchestra is a newly combined organization providing an ERP solution that serves the global food and beverage space. Encompass, based in Fort Collins, CO, has been providing the best ERP solution for distributors in the industry for over 20 years. Orchestra, based in Portland, OR, has a primary focus on providing an all-in-one business management software for craft beverage manufacturers and a 10 year history in the industry. We came together to complement one another and provide a best-in-class industry solution around the world. Our web-based, mobile-friendly solutions improve our customers’ accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more! Collaboration between engineers, designers, consultants, analysts, and customers have helped us achieve velocity as a combined organization, and this velocity provides the fun, collaborative work environment in which our employees flourish. At Encompass + Orchestra, we don’t just make software, we help growing companies run better.
Encompass + Orchestra is seeking a motivated, analytical, and passionate leader to drive our customer support experience. The Support Director is part of the leadership team of our uniquely integrated product and support team who reports to the VP of Product along with peer Solution Directors who are responsible for the product direction and support of their products. The Support Director is responsible for defining, implementing, measuring, and evolving our customer support processes and experience. Encompass + Orchestra provides industry leading support to our manufacturing and distribution customers in the beverage and food industry. The Support Director will collaborate with the product team to ensure customer support expectations are being met in an operationally efficient and consistent manner. The successful Support Director is comfortable flexing between building and analyzing reports, providing employee coaching, and communicating department performance with the executive team.
Our Support Director Will Possess:
This Will Not Be the Right Opportunity For Those Who: