The Client Services Specialist is responsible for monitoring the production email folders, promptly responding to all client requests, fielding all production and billing related phone calls, assisting with client issues and disputes, tracking in and prioritizing jobs, distributing rough draft transcripts, and providing cost estimates to clients and the production department.
CLIENT SERVICES SPECIALIST ESSENTIAL FUNCTIONS:
CLIENT SERVICES SPECIALIST SHIFT:
2pm-10pm EST Sunday-Thursday
CLIENT SERVICES SPECIALIST LOCATION:
CLIENT SERVICES SPECIALIST COMPENSATION:
$21.64-$25.00 per hour
Bachelor’s degree and/or experience in an office or customer-service setting preferred. Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.