POSITION TITLE: Resilience Hub Community Collaboration Coordinator
LOCATION: Northampton/Remote Work from Home
SUPERVISOR: Director, Special Projects
The Resilience Hub Community Collaboration Coordinator works as the lead, organizing and collaborating with partner agencies involved in the Northampton Resilience Hub center. This position will lead the collaborating agencies in creating a space that will serve as a day center for people at risk for homelessness, a trusted community resource center for all, and a flexible-use location where crisis response can easily be coordinated during disasters such as the current pandemic or anticipated climate-related events.
- Actively lead, participate and collaborate with local agencies that serve the Northampton community to create the Resilience Hub
- Identify and build relationships with the partner agencies that provide services for those who are unhoused, those who have mental health and/or substance abuse challenges, people with disabilities, elders, and other individuals that the resilience hub will serve.
- Build relationships with public partners, including Northampton Chamber of Commerce, Northampton Police Department, state and local representatives.
- Convene planning group, along with the City of Northampton, public and agency partners, and individuals with lived experience, for the design of shared space to improve services integration, engage providers & consumers, and create a space, systems, and structures to meet the needs of the individuals.
- Coordinate collaboration to develop a pilot community resource center for the site and a partnership agreement on how the space will be used through inclusive communication & decision-making processes
- Maintain ongoing communication and collaboration with convening partners
- Participate in Three County Continuum of Care (CoC) Coordinated Entry committee meetings and case conferencing
- Take an active leadership role in valuing and promoting different perspectives and opinions and approaches throughout the process.
- Ensure timely and accurate data collection, minutes, and reports.
- Maintain high level of customer service following Community Action’s established Customer Service Standards.
- When schedule requires remote work, expected to be available for meetings, calls, responding to emails, and conducting regular duties.
- Required to travel regularly throughout the agency service area, to all Community Action sites and service locations, and occasionally out of the service area.
- Attend coalition meetings, committee meetings related to public health, and equity and inclusion workgroups.
- Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
- Maintains strictest confidentiality.
- Performs related work as required.
This does not cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
- 4 years of outreach and/or project management with multi-disciplinary team(s), preferably in the human services or a service-oriented agency
- Experience with coordination of professional trainings and/or events.
- Experience building community and institutional stakeholder relationships to facilitate groups working together on a project
- Associates degree in related field
- Additional appropriate education may be substituted for experience or additional directly related experience may be substituted for education.
- Proficient computer skills including proficiency with use of mouse, email, and Microsoft Office applications and databases
- Ability to work independently with minimal supervision and as a constructive member of a team.?
- Ability to work with different sectors of the community to accomplish shared goals and outcomes.?
- Ability to build positive relationships with community members and organizations.?
- Ability to interpret and analyze qualitative and quantitative data.
- Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet tight deadlines.??
- Identified strategies for project organization and time management to work independently, prioritize workload and complete assignments in a timely manner.
- Demonstrated ability to work collaboratively with different sectors of the community to accomplish shared goals and outcomes.
- Effective and compassionate communication skills in writing and verbally (in-person and phone)
- Effective and skillful at facilitating groups to fully engage participants with different learning styles. Skilled in being responsive to cultural and socioeconomic diversity and the needs of individuals with low incomes.
- Strategic thinking about complex systems to create effective change.
- Knowledge of social services in Hampshire County.
- Understanding of data management: data capture, tracking methods, analysis
- Systemic understanding of poverty and homelessness, and its impact on individuals and families.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Requires sitting for long periods of time.
* Working in office environment.
* Some bending and stretching required.
* Extensive use of telephone required.
* Manual dexterity required for use of calculator and computer keyboard.
* Must be able to lift from 20 – 30 lbs
* Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
* The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.
Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) and evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.