An opportunity like this doesn't come along very often at Findorff! We're looking for an experienced IT professional to oversee the day-to-day operations of Findorff's IT helpdesk support team. As the IT Support Supervisor, you will identify, research, and resolve complex technical problems. Create and manage escalation procedures and ensure service levels are maintained. You will document, track, and monitor technical issues to ensure resolution in a timely manner. You are a leader and role model, providing exceptional service to internal customers with a sense of urgency. You will actively engage IT team members in daily activities as well as complete projects to promote the overall success of the IT department.
Qualified candidates will be detail oriented, customer service focused with excellent problem solving, analytical, communication and interpersonal skills. Strong technical understanding and in-depth knowledge of the various hardware, software and networking systems that are supported. Demonstrated time management skills and a sound decision maker. Commitment to quality and process improvements. Ability to lead, mentor and develop employees.
Requirements include 5+ years of experience in an IT Help Desk or Desktop Administration role, including 2+ years of experience supervising a Help Desk support team. Associate or bachelor degree in Computer Science, Management Information Systems or related field. Strong technical understanding and in-depth knowledge of Active Directory, Office 365, SCCM, ticketing solutions (Service Desk or comparable), conference room technology, cellular technologies, printers, etc.
A valid driver’s license is needed for required periodic travel. Responsibilities sometimes require working early mornings, evenings, and weekends.
Findorff recognizes the talents of all, appreciating the different backgrounds, experiences, and perspectives that make us a stronger company and partner for the communities we serve.