Who We Are:
We are a software development and IT consulting firm who knock the socks off our clients. We work closely with organizations to develop creative and custom software solutions so they can focus on what’s most important, their mission. Here at KL&A, we love what we do and believe that our employees are our greatest asset which is why we search for the best and brightest (and perhaps the most caffeinated) of the bunch. And we don’t mean to brag, but we’re honored to have been named a Top Workplace by the Detroit Free Press for the third year in a row.
Who You Are:
You love collaborating with people and find fulfillment in helping customers solve their problems. You’re able to seamlessly transition between tasks and providing great customer service is your passion. Your communication skills are on point, and you’re able to convey challenging concepts to audiences of varying skill sets. Your attention to detail shines when you are following described processes and procedures. You’re able to think critically to solve customer issues by utilizing the resources around you, and you also know when to escalate as needed. You love learning something new every day and lending a helping hand to your colleagues and customers.
About the Role:
As an Application Support Specialist, you will provide customer service to clients who have questions or concerns with their system. You will be responsible for answering and triaging phone calls (along with the occasional email) while accurately logging issues and actively increasing your knowledge of the system over time. You will work closely with clients to resolve issues and elevate them to the appropriate party when they require additional attention. You will collaborate with our development team to provide excellent support to our clients as well as assisting with the testing of new functionality within the application.
Bonus Skills & Experience:
Compensation & Perks:
During the pandemic, KL&A is conducting all interviews via phone or online with video conference technology. New employees are being onboarded virtually and provided the tools they need to begin employment while working remotely. KL&A is currently operating in a fully remote capacity while continuously monitoring the changes and trends in our area. KL&A will continue to operate remotely until it is deemed safe for our employees to return to the office.
Kunz, Leigh & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kunz, Leigh & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Kunz, Leigh & Associates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kunz, Leigh & Associates’ employees to perform their job duties may result in discipline up to and including discharge.