Patron Services Representative
Description

Reporting to the Box Office Manager, the Patron Service Representative (PSR) serves as one of the first points of engagement with our patrons. Successful candidates are professional and personable individuals who show great attention to detail in a fast-paced environment, an interest in classical music, and a commitment to outstanding service to our guests and colleagues. 

Requirements
  • Exemplify and promote the CSO guest service model
  • Engage patrons in person, over the phone, and at concerts with superior service
  • Learn, retain and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently
  • Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy
  • Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase
  • Work with Box Office Manager, Lead PSRs and other managers on continual skill development
  • Assist other departments with projects
  • Support  organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture
  • Other duties as required

QUALIFICATIONS: 

  • Box office/sales experience
  • Excellent computer skills
  • Flexibility and willingness to continually learn new things
  • Ability to multitask and remain calm under pressure

Scheduling: Shifts are 4 hours long and scheduled between the hours of 9:00am-5:15pm Monday through Saturday. In addition, weekly concert shifts are required and may occur at the following times:

  • Friday mornings (8:45am through intermission) 
  • Friday and Saturday evenings (approximately 5:00pm through intermission) 
  • Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission) 
  • PSR are required to work a minimum of 2 shifts per week and 2 weekend events per month. 

Compensation: $15.00 per hour - Up to 20 Hours per week