Full-time, Salary, Benefits, On-Call
The Outpatient Case Management Specialist provides needs assessments to clients, and performs duties relating to case management including making home visits, assisting clients in obtaining supportive services, making necessary referrals and providing education and training across the eight domains of wellness to promote recovery. This role will also coordinate and lead alumni events and play a key role in ensuring that our clients continue to have the support, peer network and access to recovery tools, events and meetings that will assist them in being successful during their recovery.
The Outpatient Case Management Specialist must possess knowledge of community resources and programs, and skills to make linkages and referrals to support wellness and recovery. Responsibilities include determining level and type of services necessary for clients to improve and function effectively in the community, while providing direct-care case management services. Candidate must demonstrate the ability to assess and monitor client’s levels of need, client symptoms and functioning.
Expectations of every YWCA Staff Member:
- Uphold and promote the YWCA Mission.
- Maintain compliance with all applicable federal, state, local, and agency standards.
- Adhere to established policies and procedures.
- Contribute to fund development efforts for support of all programs and the overall Association.
- Provide support to other departments and staff.
- Provide on-going support and case management expertise to clients including the development of an individualized plan of care and ensure that all client case management plans address identified needs on an ongoing basis.
- Continually monitor and evaluate each client’s progression through their case management plan, and develop supportive interventions to the plan as needed.
- Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, and YWCA NEIN guidelines.
- Serve as a primary point of contact for alumni and alumni information, programs, etc.
- Assists in obtaining supportive services to aid the client in their personal goals in recovery through the services of the agency or through referral to other agencies or programs. Assist clients in accessing community resources and provides supportive services as appropriate.
- Actively participate in client- and program-related meetings and trainings.
- Maintain client related data systems and prepare case management related reports including but not limited to: outcomes, successes, etc.
- Adheres to strict boundaries and professional ethics in the care of others.
- Conducts crisis intervention as needed.
- Coordinate scheduling and attend case staffing and appointments with community providers with whom client is involved. Maintain regular contact with client’s network of service providers.
- Make appropriate referrals and coordinate care to assist client in obtaining resources and meeting treatment planning goals.
- Maintain on-going communication with multi-disciplinary team and collateral workers, including providing written reports.
- Assist clients in obtaining necessary resources to achieve case management goals.
- Follow all individual licensing requirements and standards; including, following confidentiality laws and mandated reporting.
- Work closely with other case managers
- Refer clients, according to specific needs, to appropriate community resources.
- Maintain compliance with state standards.
- Maintain accurate and appropriate records, documenting interactions with every client at least weekly.
- Adhere to established policies and procedures.
- Participate in marketing efforts of program.
- Respond to and resolve client issues; create and maintain high quality work environment to perform at highest level.
- Transport clients in company vehicles, as needed.
- Participate in on-call schedule
- Other duties as assigned to meet the organization's goals.
- Bachelors in Social Work or related field, or equivalent education and experience.
- CPR and First Aid Certifications
- Experience in social service setting with working knowledge of outpatient case management systems and planning techniques.
Knowledge and Experience:
- Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
- Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive matters.
- Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
- Proficient in Microsoft Office and Google including Gmail, Word, and Excel.
- 1-3 years of general office experience, including reception and telephone duties.
- 1-3 years of experience with general office equipment (copiers, printers)
- Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
- Ability to keep accurate records and files
- Must comply with organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
- Flexibility to change work hours as needed.
- Ability to support the agency’s mission and philosophy, and demonstrate sensitivity to cultural diversity and workplace harmony
Physical/Mental Essential Requirements:
- Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
- Full range of body motion including manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range.
- Ability to sit at a computer work station for extended periods of time.
- Occasional need to stand for long periods of time.
- Ability to focus on detail and accuracy of work product.
- Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
- Occasional high stress may be experienced in dealing with clients, staff and volunteers.
The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.