Full-time, Salary, Benefits, On-Call
The Children’s Case Manager will provide goal-directed functional supports to children/youth and their families to achieve stability and functional improvement in daily living, personal recovery, and family and interpersonal relationships. The Children’s Services Case Manager develops and maintains supportive, strength-based, culturally sensitive relationships with infants, toddlers and their families. Incumbent will assist children/youth and families by providing information, education, and training to build knowledge, develop skills, and change attitudes with a goal of increasing the family’s cohesion, productivity, self-determination, and self-esteem and communication skills. Case Management services will provide intensive support services such as linkage, advocacy, support, crisis intervention, basic living skills training, and family support and education.
Expectations of every YWCA Staff Member:
- Uphold and promote the YWCA Mission.
- Maintain compliance with all applicable federal, state, local, and agency standards.
- Adhere to established policies and procedures.
- Contribute to fund development efforts for support of all programs and the overall Association.
- Provide support to other departments and staff.
- Provide family services case management including parent and family case management, education groups, individual sessions, child and parent assessments, early childhood development screenings, and coordination of care.
- Facilitate activities and groups for children of all ages, working with colleagues, and volunteers to carry out activities within the building as well as field trips into the community.
- Observe parent’s daily living and parenting skills; redirect and/or teach skills where needed.
- Assist in parenting and family program planning, implementation, and evaluation.
- Provide child/parent curriculum and case management to children and extended family members as appropriate.
- Assist clients in setting goals based on their individual and family needs assessments, and in identifying steps to achieve their goals; monitor progress.
- Identify high-quality community providers and agencies whose services are relevant to client needs. Provide outreach services to engage and connect clients with the community agencies that will help meet their needs and goals.
- Coordinate scheduling and attend case staffing and appointments with community providers with whom client is involved. Maintain regular contact with client’s network of service providers.
- Make appropriate referrals and coordinate care to assist client in obtaining resources and meeting treatment planning goals for client and their family.
- Provide required education including topics such as Shaken Baby Syndrome, Safe Sleeping, SIDS, Car Seat safety and environmental safety.
- Maintain accurate, timely and complete records, including but not limited to documenting progress, screenings, collateral contacts, and assessments.
- Maintain on-going communication with multi-disciplinary team and collateral workers, including providing written reports and discharge information.
- Role model behavior that is consistent with and supportive of people experiencing the co-occurrence of domestic violence and substance use disorder. Such behavior will include upholding ethical standards of the YWCA NEIN, providing trauma informed care, mediation and/or conflict resolution, respectful and open communication. Demonstrate respect and appreciation for diverse cultures and lifestyles.
- Providing direct outreach, case management, and advocacy services to high-risk mothers who have used alcohol and/or drugs heavily during pregnancy, and to their children, and extended families when needed.
- Follow all individual licensing requirements and standards; including, following confidentiality laws and mandated reporting.
- Work closely with other case managers and all staff.
- Refer clients, according to the children’s specific needs, to appropriate community resources.
- Maintain compliance with state standards.
- Maintain accurate and appropriate records, documenting interactions with every child in residential programs at least weekly.
- Adhere to established policies and procedures.
- Participate in marketing efforts of program.
- Respond to and resolve client issues; create and maintain high quality work environment to perform at highest level.
- Transport clients in company vehicles, as needed.
- Participate in on-call schedule
- Other duties as assigned to meet the organization's goals.
- Bachelors in Social Work or related field, or equivalent education and experience.
- CPR and First Aid Certifications
- Experience in parent education and family advocacy.
Knowledge and Experience:
- Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
- Ability to offer guidance, direction, and feedback to staff in a supervisory role.
- Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive matters.
- Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
- Proficient in Microsoft Office and Google including Gmail, Word, and Excel.
- 1-3 years of general office experience, including reception and telephone duties.
- 1-3 years of experience with general office equipment (copiers, printers)
- Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
- Ability to keep accurate records and files
- Must comply with organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
- Flexibility to change work hours as needed.
Physical/Mental Essential Requirements:
- Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
- Full range of body motion including manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range.
- Ability to sit at a computer work station for extended periods of time.
- Occasional need to stand for long periods of time.
- Ability to focus on detail and accuracy of work product.
- Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
- Occasional high stress may be experienced in dealing with clients, staff and volunteers.
The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.