Service Desk Technician
Description

Choisys is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) and a SBA certified 8(a) Business Development Program participant. We deliver Higher Value through customer-centric solutions that drive innovation and adapt to evolving mission requirements – with well documented success on numerous programs within the Civilian, Defense, and Intelligence communities. We are experts in IT Service Delivery processes and industry best practices, continuously integrating the framework of our ISO 9001, 20000, and 27001 certifications to achieve service excellence. Choisys combines empirical methodologies and lessons learned with leading-edge solutions to solve complex problems, provide ongoing support, and deliver quantifiable benefits. Our mission focus areas include, but are not limited to, PMO Support, Health IT, Education + Learning, Infrastructure Management, and Cyber Security.


Summary

We are seeking a Service Desk Technician to join a team of IT professionals supporting the Defense Health Agency’s (DHA) Workload Management System for Nursing Internet (WMSNi) at Joint Base San Antonio (JBSA), Fort Sam Houston, Texas. 


The candidate must have strong oral and written communication skills and possess an Active Secret DoD Security Clearance.


Responsibilities

• Assist with end user support via email and phone as needed. 

• Perform daily user support for the application over the telephone and in person.  

• Respond to user trouble tickets based on established service level agreements.  

• Use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. 

• Assist users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access.  

• Document daily support tasks in an appropriate helpdesk database. 

• Aid users in the use of approved applications.  

Requirements

Experience

• 2+ years’ experience in IT support and helpdesk environments.


Education

• Bachelor’s Degree in a Computer related discipline or Educational Technology. (A combination of education, technical certifications or training, or work experience will be considered). 

• CompTIA Security + CE certification

Active Secret DoD Security Clearance


Choisys Technology, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The candidate must have the ability to sit for long periods of time, ability to discern colors, ability to read and monitor a computer screen for an extended period, 100% requirement to work on site.

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