Job Title: Spay Neuter Clinic Receptionist
Department: Spay Neuter Clinic
Reports To: Clinic Manager / Animal Health Practice Manager
FLSA Status: Non-Exempt
Salary: Starting Range: $12.75 hour, DOE
The Clinic Receptionist assists the public with animal spay and neuter services by scheduling appointments and answering questions and concerns. The clinic front desk team member is also responsible for transcribing surgical and medical notes into our shelter management computer database.
Individuals in this classification state and clarify the SSPCA policies and procedures to the public and are expected to maintain a positive and receptive environment for those customers visiting or calling the SSPCA.
Essential Job Functions:
- Provides outstanding customer service.
- Answers high volume, multi-phone system.
- Schedules surgical appointments, completes animal surgical records, and answers email inquiries.
- Monitors the client message line and returns all phone messages for scheduling surgical appointments within 24 hours. Checks email regularly throughout the day to respond to appointment requests.
- Provides outstanding customer service.
- Performs data entry, filing, fills out forms, cash register and cash handling/daily paperwork and other administrative type duties.
- Communicates to the public, the principles that convey and impart an understanding of the policies and procedures of the SSPCA.
- Provides pricing quotes and inquiries into animal health history.
- Aids the general public and their animals when they arrive and depart for surgical appointments.
- Must be punctual and maintain regular, predictable attendance.
- Must be patient and committed to a high standard of safety. Must be willing and able to comply with all safety laws and all of the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
Additional Duties and responsibilities:
- Treats all animals humanely, with compassion and concern, both on and off the job and transmits these values to others.
- Provides accurate information and friendly professional service to the public and coworkers in a responsive, positive, courteous and truthful manner. Understands and follows the chain of command, and does not participate in gossiping and triangulation.
Knowledge, Skills, and Abilities:
- Ability to make correct change and follow accounting procedures.
- Ability to read and comprehend instructions, short correspondence and memos.
- Typing skills, 40 wpm on a typewriter or computer.
- Ability to write reports and correspondence.
- Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
- Basic office skills: word processing computer, typewriter, cash register, 10-key, calculator, Xerox machine and answer telephones in a prescribed manner.
- Must be able to work independently and be self-motivated.
- Must have basic mathematical and accounting skills.
- Valid California Drivers license with a clear driving record for at least one year prior to application.
Education and Experience:
- High school graduate or GED equivalent with 6 months customer service experience and/or training; or equivalent combination of education and experience.
- Preferred: six months animal experience: handling, breeds, vaccines and basic knowledge.
- Read, write, speak, spell and understand English at a level commensurate with professional job performance.
- Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
- Must stand, walk, bend, stoop, and sit regularly to perform duties. Have the ability to perform strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
May be exposed to hostile or abusive members of the public. Must be able to deal with an often times emotion-charged public and carry a fast paced and changing work load which at times can be stressful.
By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases.
Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.