Desktop Support Specialist
Description

The Desktop Support Specialist will be a technical resource providing infrastructure, hardware, and software support. The incumbent will play a vital role in the implementation, development, and maintenance of robust systems needed to achieve our discovery research and clinical development goals. Primary responsibilities include:

• Deploy applications, software, and operating systems

• Perform software maintenance, updates, patches to servers and workstations

• Provide technical support (software, hardware, and network)

• Provide end-user support both locally and remotely, including walk-ins

• Update/rebuild/configure workstations, laptops, and desktops

• Understanding of hypervisor and virtualized infrastructure (VMWare)

• Understanding Microsoft Windows Server 2003, 2012 & 2016

• Understanding of SAS / cloud-based applications

• Setup/troubleshoot/configure Microsoft Office 365

• Monitor server health utilizing event logs and other troubleshooting tools

• Oversee new and existing equipment, hardware, and software upgrades

• Update/maintain/monitor antivirus applications for servers and workstations

• IT asset management

• Perform system backup procedures, monitor antivirus clients, WSUS updates, and driver and BIOS updates

• Liaise with the scientific staff and assist with specialized laboratory software issues


Specific Network Administrator Duties:

• Active Directory Account Creation and modification

• Antivirus Software Management and virus / malware resolution

• Data Backup Monitoring

• Email Creation, Change, and Removal

• Mobile Device Support

• VoIP Support

• Update Management

• Workstation and Server Installation, Maintenance, Upgrades, and Support

• Email and Messaging Administration

• Group Policy Administration


Requirements

Qualifications

Bachelor’s degree with 5+ years of relevant work experience or equivalent. Experience in the biotech industry preferred but not required. 

Required Skills:

• Technical knowledge of Microsoft Active Directory.

• Hands-on hardware troubleshooting experience.

• Working technical knowledge of current network protocols.

• Basic SharePoint maintenance experience.

• Effective interpersonal skills and relationship-building skills.

• Strong customer service attitude

• Innovative problem-solving skills

• Ability to learn and quickly apply/integrate new techniques, tools, concepts

• Self-motivated with strong analytical and problem-solving abilities and ability to work within a team environment


 Desired Skills:                

• Research lab experience preferred

• Understanding SOX Compliance and its implications on IT Administration


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