Anne Arundel Workforce Development Corporation, (AAWDC) is a nationally recognized, innovative workforce development organization that provides high-quality workforce development services to drive purposeful change in Anne Arundel County and across Maryland. AAWDC is the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential. AAWDC’s vision, mission, and core values are at the heart of the way the organization achieves success.
OVERVIEW OF RESPONSIBILITIES
The Career Coach is responsible for assessing customers and developing customized job-readiness plans based on customer career levels including those who are starting their careers; transitioning into new careers; advancing their careers. The Career Coach assesses barriers to employment and develops solutions for overcoming those barriers. The Career Coach connects customers to training and employment opportunities that lead to financial self-sufficiency. The Career Coach tracks and reports customer progress through data management systems.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
The major responsibilities of this position include, but are not limited to:
One AAWDC – Supports the vision of One AAWDC including a clear understanding of who we are, what we do, how we do it, and how each initiative and department contributes to the vision.
Collaboration – Works across organizational initiatives and departments in support of meeting AAWDC’s mission, vision, and goals. Responsive to staff, business, and partner inquiries providing timely, clear, and concise actions and services. Takes responsibility and accountability for ensuring successful collaborative outcomes.
Organizational Knowledge – Has general knowledge of AAWDC including its mission, vision, core values. Understands the organizational make-up including staff functions and the activities in which the organization is engaged. Understands organizational policies and standard operating procedures and operates efficiently and effectively to meet the goals set forth. Uses organizational knowledge to serve our staff, customers, clients, and partners effectively.
Communication – Ability to receive and listen to information and present concisely and effectively. Provides clarity and direction to ensure tasks and projects are accomplished successfully. Ensures staff and/or partners have the necessary information to perform the duties of their job. Effectively communicates both verbally and through the written medium. Assembles information for organizational and programmatic reports. Able to represent AAWDC in front of groups.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS (CONTINUED)
Problem Solving – Evaluates and utilizes critical thinking skills and good judgment in selecting and implementing solutions relevant to specific tasks or projects. Aptitude in defining the problem and detecting possible issues and setting a course of action. Identifies alternative solutions that ensure projects and tasks are back on course. Understands organizational or initiative policies and standard operating procedures and ensures staff and partners comply with those guidelines.
Customer Service – Providing a timely response to customer inquiries. Communicates effectively and provides reasonable solutions that are satisfactory to the customer. Uses empathy and understanding when addressing customer needs. Ensures the customer understands the decided outcome. Responds to multiple customer requests and concerns and is able to organize and prioritize those requests and needs.
• Refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training, and educational resources;
• Engages in job development activities with community organizations, and agencies to identify employment needs, gain feedback on job seeker needs, and develops strategies for optimizing results;
• Assess new customer and career coach clients for intensive services;
• Collaborates with internal and external partners to organize and support recruitment activities including, but not limited to job fairs, presentations to community-based job seeker support groups, and related outreach activities;
• Interviewing job seekers to assess skills and needs using the automated system to complete, review and update customer registration;
• Conducts orientations for job seekers to provide an overview of available services;
• Identifying potential job matches of job seeker skills with job qualifications;
• Refers qualified job seekers to job openings by utilizing the automated system;
• Assists customers in the usage of self-service resources;
• Shares labor market information with job seekers to enable informed decisions on labor trends and economic conditions;
• Performs reporting functions to include eligibility, enrollment, case management notes, job placement data, follow-up information, etc. into the computer tracking system, in compliance with documentation requirements;
• Prepares written communications, to include progress reports, fliers, brochures, calendars, in partnership with the Communications and Outreach Manager;
• Attends conferences, staff meetings, and AAWDC functions, as assigned.
• Conducts oral presentations to small and large groups;
• Provides case management, recruitment, job development, placement, and retention activities;
• Other duties as assigned.
Skills and Certifications
Knowledge of and experience in compliance with organizational policies, established procedures, regulatory requirements, and federal and state laws. Knowledge of career counseling theories and techniques, including the impact of cultural values and the unique needs of a diverse population, must be demonstrable. Experience in preparing and conducting client workshops. Excellent organizational skills include the ability to prioritize work and manage deadlines successfully. Commitment to outstanding service delivery, teamwork, and client outcomes must be verifiable through references. Proficiency in Microsoft Office Suite, including Excel and Word. Bilingual is a plus
AA. degree in human resources, human services, education, social services, public administration, or related field is required.
Two or more years in human services. A minimum of two years of recruitment/employment service experience to include client assessment is required.
AAWDC Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.