The Intake Specialist is responsible for assessing customers to determine eligibility in compliance with an initiative and enters them into the job readiness, training, and employment process. The Intake Specialist provides general information about services and resources and ensures customers are prepared to enroll in the program. The Intake Specialist tracks customers’ daily activities and provides referrals to partner agencies as appropriate. The Intake Specialist is knowledgeable about supportive services and wrap-around services available in the county to address customer barriers (i.e., transportation, childcare, mental health, substance abuse). The Intake Specialist is responsible for tracking individuals that are referred to those agencies and work with the customer until such time they are ready for job-readiness assistance. The Intake Specialist works closely with the administrative staff to ensure reporting requirements are met.
· Interviews job seekers to assess skills and needs using the automated system to complete, review and update customer registration and conduct assessment of new customers.
· Conducts orientations for job seekers to provide an overview of available services and compliance rules.
· Collect intake packets and conducts eligibility assessment that leads to enrollment.
· Refers qualified job seekers to the Career Coaches for additional job-search assistance.
· Refers job seekers to supportive services to improve their job readiness.
· Performs reporting functions to include eligibility, enrollment, case management notes, job placement data, follow-up information, etc. into the computer tracking system, in compliance with documentation requirements.
· Prepares written communications, including progress reports, fliers, brochures, calendars as assigned.
· Attends and actively engages in staff meetings and AAWDC functions, as assigned.
· Collaborates with internal and external partners to refer customers in need of supportive services or wrap-around services.
· Stays abreast of supportive service trends and offers innovative solutions to address barriers to employment.
· Monitors and guides participants through job readiness preparation activities.
· Informs customers about available activities, training programs, and other services
· Meets weekly with each participant to monitor progress.
· Communicates effectively- writing, speaking, and listening- with staff, diverse customer population, internal and external partners.
· Works collaboratively with team members to ensure that performance goals are met/exceeded.
· Conduct oral comprehensive presentations to small and large groups and orientations as needed.
· Maintains confidentiality.
· Meets customer needs and program requirements by offering extended service hours, evenings, and weekends, when needed.
· Knows AAWDC Initiatives including eligibility requirements and programmatic activities.
· Knows the labor market for Anne Arundel County.
· Other duties as assigned.
· A.A. degree in human resources, human services, education, social work, or related field is required.
· In exceptional cases, five years of directly related experience, in lieu of degree attainment, a minimum of two years of recruitment/employment development service or case management experience to include client assessment is required.
· Ability to navigate in a fast-paced environment committed to exceptional outcomes and case management.
· Experience in conducting client workshops
· Proficiency in Microsoft Office Suite, including Excel and Word.
· Excellent organizational skills to include the ability to prioritize work and manage deadlines successfully.
· Commitment to outstanding customer service delivery, teamwork, and client outcomes.