YouthBuild is a comprehensive academic preparatory, occupational skills, and leadership development program for low-income youth, ages 17–24, residing in Detroit, MI. Participants receive enrichment services that assist them obtain their GED or high school diploma, while they learn occupational skills and rehabilitate permanent housing for homeless and low-income families. YouthBuild is offered collaboratively with Southwest Economic Solutions, Workforce Development Institute and Southeast Michigan Community Alliance Michigan Works! (SEMCA).
SUMMARY OF FUNCTIONS:
The Case Manager will be part of an innovative team of service providers and educators that work collectively to create programing for youth that face barriers to obtaining permanent employment. The Case Manager will provide one-on-one supportive services, identify and remediate barriers to employment, assist in the development of Individual Service Plans, and coordinate services to help participants prepare for and secure living wage employment upon completion of the program.
DUTIES AND RESPONSIBILITIES:
Reporting to the YouthBuild Program Manager, the Case Manager will perform the following duties in accordance with organizational standards and the goals of primary funding sources:
· Conduct intake and individual needs assessments to determine participant eligibility, including level of commitment, availability, education level, barriers to employment, etc.
· Assist program staff with participant enrollment, onboarding, and orientation.
· Foster relationships with participants to identify resource needs and assist in developing an Individual Service Plan to address and mitigate barriers to program completion.
· Communicate participant needs to the YouthBuild team to ensure effective service delivery.
· Track participant performance in State and Federal data systems, capturing key performance and outcomes.
· Coordinate and maintain participant files, including responsibility for obtaining all necessary documentation in accordance with grant requirements.
· Regularly meet with participants, both individually and in groups, to assess progress, identify resources to meet supportive service needs, and review the Individual Service Plan.
· Maintain a resource library to include education and training offerings, internships, apprenticeships, and other post-program opportunities for members.
· Develop strategies for participant’s transition out of the program and assist with application/onboarding requirements that lead to enrollment in post-secondary, occupational training and/or apprenticeships prior to program exit.
· Build relationships with local employers and trade unions and remain informed of pre-requisites for union apprenticeships and other viable employment opportunities;
· Build relationships with community-based organizations and government benefit access points to promote collaboration and identify resources;
· Provide information & referrals to potential applicants who cannot participate in the program due to eligibility criteria or limited program capacity;
· Meet regularly with the YouthBuild staff and partners to plan activities and coordinate service delivery and other program related activities identified by the team;
· Maintain relationships with outside supports, including probation/parole officers and external support providers to ensure continuity of service;
· Coordinate with exited participants to ensure consistent tracking and follow up for a minimum of one year;
· Maintain concise documentation and assist with fulfilling grant and contract requirements for the program, including reporting;
· Participate in program evaluation processes, as needed;
· Adhere to internal procedures with regard to confidentiality and the maintenance of participant files;
Specific qualifications include, but are not limited to:
· Ability to observe, diagnose, recommend and develop plans of action for program participants;
· Ability to enter accurate data, process requests for reports, analyze reports for consistency against other known data factors, implement solutions to correct anomalies or devise alternative strategies to improve results;
· Communicate program outcomes in a manner that informs the overall strategy of service delivery;
· Familiarity with state and federal database systems;
· Strong training and facilitation skills;
· Ability to demonstrate project management skills to produce quality, timely, and complete work product;
· Ability to exhibit professionalism and sound organizational skills at all times;
· Demonstrate the technical aptitude required to learn and use relevant tools and software to perform the job;
· Excellent oral and written communication skills. Must be able to communicate effectively in person, in writing and virtually;
· Ability to effectively work in a fast-paced, results-oriented environment to meet deadlines while managing multiple tasks and projects simultaneously. Must be comfortable with and able to adapt to changing demands; and
· Must be discrete and professional, particularly when handling confidential information.
· Local area travel may be required.
EDUCATION and EXPERIENCE:
· Bachelor’s Degree or at least three (3) years of related professional experience,
· Minimum one year working as a case manager;
· Strong commitment to supporting the success of youth and young adults;
· Ability to handle adverse situations with or without direct supervision;
· Ability to set and observe appropriate personal limits and boundaries;
· Flexibility in dealing effectively with a variety of people, situations, and challenges;
· One year experience working with young people, ex-offenders, youth in foster care system as a social service provider preferred
· development or on-the- job training program;
· Experience in job coaching, career development, or counseling preferred;
· Proficient in Microsoft products and database management;
· Knowledge of local community organizations, educational and training systems, public agencies, and private industries preferable;
· Relevant experience working in a nonprofit, education or community-based organization is preferred; and
· Experience researching and analyzing training and workforce initiatives or other social service programs, and general knowledge of workforce trends highly desirable.
The requirements listed are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES: No
LICENSES: Valid State of Michigan Driver’s License – Position requires field work.
OTHER: Background check and drug screen required.