Under the supervision of the Manager of Supportive Services, the Housing Support Coordinator supervises and supports the Young Adults Stabilization advocates at our Green St, Cambridge site and serves as a liaison for the Supportive Housing programs, as well as contributes to the leadership of the Supportive Services team.
- Manage program operations of Cambridge-based, Boston-based housing programs and internal waitlist; supervise and provide support to two program staff.
- Facilitate AAC-BHA Graduate Housing Program through collecting documentation, interviewing prospective applicants, and submitting applications to Asst. Director of Leased Housing at Boston Housing Authority (BHA). Maintain a strong relationship with BHA and meet with Asst. Director at BHA to check in on the status of pending referrals and submitted applications.
- Serve as lead contact for the Cambridge Coordinated Access Network (CCAN), and Boston-Coordinated Access System (CAS). Receive and coordinate intake process, documentation collection, and move-in process for highest prioritized referrals for eligible housing programs.
- Maintain waitlist for internal AAC housing programs; communicate waitlist activity to staff, external providers, and clients to ensure openings are filled in a timely manner and that clients receive the necessary support.
- Supervise and provide ongoing training to a team of two young adult stabilization advocates at the Cambridge site to ensure clients receive comprehensive screening, referral, and assistance with all levels of case management, housing search, supportive housing program move-in/outs, and eviction prevention in conjunction with the HIV/AIDS Standards of Care.
- Collaborate with the Rental Leasing Coordinator on the intake and move-in process for incoming residents for tenant-based rental assistance housing programs, including obtaining all required documentation, scheduling move-in dates, and assisting with move-in logistics. Communicate waitlist activities to internal programs, outside providers, and clients to ensure that openings are filled in a timely manner.
- Develop and maintain positive relationships with area landlords and property management companies to facilitate effective communication and collaboration, and to maximize housing options for clients. Provide information to property management staff or unit owners regarding the move-in and departures of clients.
- Assess staff skills in collaboration with the Manager of Supportive Services and provide staff training focusing on improving access to care, increasing stable housing arrangements, and reducing the risk of homelessness. Ensure all services are provided within the harm reduction & housing first frameworks and are easily accessible to clients in need of services, particularly those who are most impacted by social-economic inequality.
- Work as part of an integrated team to assist clients in accessing services offered by all AAC programs. Facilitate access to resources that will assist clients in optimizing health outcomes and moving towards self-sufficiency, including medical, housing, financial, mental health, substance use, sexual health, legal, vocational, and educational services. Facilitate case coordination, including communicating with other providers to improve access to care and reduce duplication of services.
- Assist with program reports to area funders, in collaboration with the Manager of Supportive Services. Review staff client records to ensure documentation such as assessments, individual service plans, progress notes, clinical indicators, and all other required paperwork is up to date and entered in AAC’s electronic database, ETO.
- Develop a wide-ranging resource network for people living with HIV/AIDS in the Greater Boston area. Provide coordination, linkage, and follow-up with existing service programs to maximize access to services, especially for those that are experiencing homelessness, substance users, immigrants, and/or people of color.
- Enforce the agency’s policies and procedures and provide support to staff to ensure proper agency procedures are maintained.
- Meet agency participatory expectations
- Perform related duties and projects as assigned