Communication Service for the Deaf is looking for a Communication Assistant with excellent customer service skills and communication skills to work in our Syracuse, New York Contact Center.
The role of a Communication Assistant is not your traditional or typical customer service role. Telephone Relay Service (TRS) includes all of the fun, positive and rewarding aspects of customer support (office setting, consistent schedule, assisting communication) and eliminates the more exhausting aspects of a call center environment like, sales, quotas, angry customers, troubleshooting & diagnostics, conflict de-escalation, strict call-handle time, or call-waiting queues.
**Information regarding COVID-19**
The health and safety of our employees is a priority. During this time of pandemic, CSD has implemented extra pre-cautions to keep our work environment clean and safe for employees. We have implemented rigorous cleaning schedules in the center to ensure surfaces and common areas are clean and sanitized. Employees do their work from cubicles that help to create a barrier between themselves and others around them. Currently, we require employees to wear masks and ask that everyone adhere to social distancing guidelines. CSD feels confident that we have created a work environment that protects our employees.
Down time is your time
Did we mention that down time is YOUR time? Because our call center does not have call-waiting queues you can expect to have a little bit of down time between each phone call. During this time you are able to work on personal projects at your work station, with the exclusion of using some electronic devices such as cell phones. It’s a great way to work on some homework, read the books you never have time for, pick up a new hobby (perhaps knitting or crocheting), or learn something new – like American Sign Language!
Want to practice your typing speed before you apply? Click here and try the 5 minute typing test
Make a Difference
As a non-profit organization, “service” is our middle name. If you're interested in making a difference (and getting paid for it) then CSD may be the place for you.
Why is customer service an important skill for our communication assistants to have? Communication Assistants provide communication access for Deaf, Hard of Hearing, and people with a speech disability by relaying telephone calls using voice and a computer. Your role would be to relay phone conversations between deaf consumers and hearing individuals by reading what is typed by the deaf caller and voicing that to the hearing individual. Then, hearing what is said by the hearing individual and typing that information to the deaf caller, with the contents of the call relayed as accurately as possible without intervening in the conversation.
Our call center is unlike any call center environment you’ve ever experienced before. It’s truly a position where you can experience the best of both worlds – a call center environment without the hassle of difficulties of customer relations. Simply put, you're processing telecommunications for Deaf and Hard of Hearing individuals - that's it. Each and every day, the work that you'll be doing is making a difference and an impact in someone else's life.
Being the Best Possible
CSD is looking to hire team members who are passionate, dedicated, and inspired by their work. We want people who truly care. Click here to see what others have to say about the Communication Assistant position.
Do Good Things
CSD does important work, including championing access, developing technology that changes the world’s interactions, and tons of community service. We’re proud of the work we’ve done and want you to join us in doing good things.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter. Employees of CSD who may need a reasonable accommodation due to an existing medical condition should make their request to Talent & Culture.
Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug free and tobacco free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
CSD offers a competitive benefits package for full-time employees. For a full list of benefits and perks, please visit the career page.
Keywords: office, retail, call center, customer service, office assistant, clerical support, receptionist, administrative assistant, front-desk clerk, data entry clerk, voice announcements, entry level, non-profit, typing, computers, telecommunications, customer service representative