ABOUT APM
Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.
Status: Full Time (40 hours per week)
Work Schedule: Mondays through Fridays 8:30 am to 5 pm
Location: Philadelphia, PA / On Site
JOB SUMMARY
Mental Health Clinic receptionists are the first line of communication between a participant, a therapist, and a doctor, whether it’s on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. Mental Health Clinic receptionists are responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, and psychiatrists. Being skilled in computer software, such as excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. Some receptionists may also be trained in coding or billing clients and insurance companies to complete the insurance eligibility task. Mental Health receptionists must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided within the clinic and throughout the agency.
Some of the duties and responsibilities are:
- Receives all incoming visitors and program participants, and routes them to the proper staff person for services.
- Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.
- Checks program members’ eligibility using PROMISE system at each treatment event.
- Completes initial intake process with all new program members.
- Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
- Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.
- Types reports, inter-office memoranda, labels, and other correspondence.
- Collect and process daily billing for all therapists and psychiatrists.
- Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.
- Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.
WHAT'S IN IT FOR YOU?
- Health Insurance or $100 per month with proof of current Health Insurance
- Vision, Dental, and Life Insurances
- Retirement Plan with company contribution
- Flexible Spending Accounts for health, child care, and public transportation expenses
- Short-term and long-term disability
- Employee Assistance Program including free counseling, trainings, webinars, and other resources
- Referral Program
- Loan Forgiveness
- 20 Days of Paid Time Off
- 12 Days of Paid Holidays
- Other voluntary benefits
- Education: High School Diploma or GED or equivalent
- Experience: 2 years of experience working in a mental health environment as receptionist or intake personnel
- Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems
- Sensitivity to the needs of persons with disabilities
- Ability and willingness to work cooperatively with others
- Maintains a high degree of discretion when dealing with confidential information
- Must exercise a high degree of confidentiality
- Bilingual / Bicultural (Spanish / English) preferred
- Fluent in the use of Microsoft Word, Excel, and other applications
APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. (PM 21)