VENZA/CyberTek offices are in Pensacola, FL and New Albany, IN.
We are currently seeking a part time Level 1 Help Desk Associate to add to its team.
The part time Level 1 Help Desk associate is responsible for our first level of support, working directly with end users to resolve technology issues remotely for our hospitality client base. Help Desk Associates will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. This position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, or our chat portal, with a focus on superior customer service. He or she will produce accurate and detailed documentation at both the client and ticket level. This position will also require participation in a rotating, on-call schedule.
VENZA/CyberTek provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, VENZA/CyberTek complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
VENZA/CyberTek expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA/CyberTek's employees to perform their job duties may result in discipline up to and including discharge.