Job Purpose   

• Process orders in order to create an exceptional customer service experience.  
• Listen well and communicate in a professional and friendly manner 
• Focus on customer satisfaction 
• Practice basic safety procedures with respect to equipment and handling hot beverages 
• Build good relationships with customers 
• Maintain a clean work environment 
• Keep supplies replenished to minimize downtime 

 Responsibilities        

• Demonstrates exceptional customer service.  Consistently applies all principles of the customer service training.  
• Greeting customers in a friendly manner and taking food and drink orders 
• Preparing and serving beverages, ranging from simple to elaborate ones 
• Preparing and serving food items such as soups, sandwiches and pastries 
• Answering customers’ questions about menu choices 
• Promoting and recommending menu options to customers 
• Taking payment from customers 
• Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs  
• Keeping the work environment sanitary and organized 
• Evaluating and modifying processes to improve efficiency and quality of service   
• Working to attract new customers and expanding the menu 

Educational/Knowledge Requirements:    

• Strong customer service orientation; ability to demonstrate positive attitude, enthusiasm and professionalism.  
• Strong interpersonal skills required to effectively communicate with team members and all customers.  
• Ability to use current technology, including computers.  
• Ability to solve problems and work independently with minimal supervision.   

 Physical Demands of the Job   

LIGHT WORK:   

The following scale was used to rate frequency of occurrence for each variable.  

1.   Strength       Light Work: Exerting up to 20 lbs. of force occasionally or up to 10 lbs. of force frequently to lift, carry, push, pull or                  move objects. 

• Standing -- Frequently (Tile or carpeted surfaces)  
• Walking --  Frequently (Tile or carpeted surfaces)  
• Sitting -- Occasionally  
• Lifting -- Occasionally--Up to 50 lbs. 
• Carrying -- Occasionally--Up to 20 lbs.  

2.   Bending at waist -- Occasionally  

3.   Reaching -- Frequently at or below shoulder level 

                        -- Occasionally above shoulder level  

4.   Handling -- Frequently  

5.  Fine Manipulation --  Frequently