GSO Staff Member
New York, NY Staff Services Department
Job Type

About Alcoholics Anonymous

Founded in 1935, Alcoholics Anonymous World Services (A.A.W.S) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. It is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 85 individuals and serves over 2 million members in the US and Canada.  

Our mission at the GSO of Alcoholics Anonymous is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups and others; publishing and distributing A.A literature, preserving A.A. history, and sharing A.A.’s collective experience. Not only is our team incredibly mission-driven, but also tremendously supportive of each other as both colleagues and individuals. 


Job Summary

The Staff Member is responsible for work that is specific to each of our 12 service desks, rotating to a new office and assignment every two years. Assignments include Treatment/Accessibilities/Remote Communities, Conference, Cooperation with the Professional Community, Corrections, Group Services, International, International Convention, Literature, Nominating, Public Information, Regional Forums and Staff Coordinator. 

Duties / Responsibilities

  • Maintain ongoing communication with A.A. members on all aspects of recovery and service. 
  • Represent the General Service Office at A.A. functions throughout the U.S. and Canada.
  • Provide primary staff resource and support for the General Service Board and the annual General Service Conference.
  • Participate as secretary to trustee and Conference committees as well as a resource and guide to these committees, such as researching and creating extensive background material.
  • Participate in the weekly Staff Meeting and be available to participate on additional intra-office committees as needed.
  • Coordinate and oversee varied projects such as public relations for an International Convention for 50,000 attendees, triennial survey of A.A. Fellowship, exhibits at national professional meetings, videos and literature for Fellowship as needed.

As Covid-19 continues to pose a significant threat to employees and their families, GSO is compliant with the NYC vaccine mandate for private businesses and requires all employees to demonstrate proof of at least one dose of vaccination upon hire. 


Required Skills / Abilities

  • A minimum of six years’ continuous sobriety.
  • Extensive knowledge and comprehension of A.A.'s Twelve Traditions, the A.A. Service Structure and the role of the A.A. World Services and A.A. General Service Board.
  • Excellent written communication skills to explain and report with clarity the general program of Alcoholics Anonymous; the A.A. service structure; A.A.'s Steps, Traditions, principles; and to respond to inquiries regarding specific GSO assignments.
  • Superior verbal communications skills and ability to communicate with clarity, diplomacy and tact with colleagues, high level professionals in several fields, government and other agencies and to write and make presentations to outside professionals and A.A. members in various settings.
  • Ability to multi-task, organize, create and maintain assignment-related documents and files.
  • Flexibility required by biannual rotation to new assignments and ability to bring creative thinking and vision to new assignments.
  • Working familiarity with word processing, databases and other computer applications.
  • Ability to travel.

Pay & Benefits 

This salaried, exempt position with compensation competitive in the non-profit industry in New York City.


The organization offers robust health benefits such as medical, dental, vision, health reimbursement account, long- and short-term disability, and life insurance. The organization also offers PTO beginning at 15 vacation days, 10 sick days, 3 personal days, and paid company holidays. Additional benefits include a 403b plan with employer contribution, tuition reimbursement program, and salary continuation program, all of which are available after 12 months of employment.



Click the “Apply” button below to complete the application and be considered for this position. Along with our application, please include a writing sample answering the following question in three paragraphs:

Why do you want to work at the General Service Office as a GSO Staff Member?

A.A.W.S. is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or 212-870-3138.

A.A.W.S. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified candidates are encouraged to apply. Due to the high volume of applications, we may not respond to all candidates. No calls please.