Description
- Sell admission for available entertainment activities
- Efficiently check-in and greet customers with a smile
- Promptly and accurately respond to customer inquiries
- Host birthday parties and other events
- Provide prompt and courteous service to customers and book events while handling a range of other requests
- Follow-up with incoming requests for events
- Clearly communicate event packages and capture potential up-sell opportunities
- Consistently enter call details and client data into POS and CRM systems
- Clearly communicate special customer requests for events
- Cross train in other areas
- Attend staff training and meeting events as required by Management Team
- Accurate reporting
- Open and/or close assigned areas according to procedure
- Ensure smooth and efficient traffic flow in and through greeting lobby and into facility
- Report safety concerns to Manager On Duty
- Maintain cleanliness of greeting lobby, check-in area and restrooms
- Other duties as assigned by Operations Manager, General Manager and other leadership
Requirements
- Must be 18 years of age or older
- Proficient reading, writing and math skills
- WA State approved Food Handler’s Permit
- Exceptional customer service skills and ability to relate to customers
- Must be able to handle heavy inbound customer traffic and calls and capture potential leads
- Work flexible hours including evenings, weekends and holidays
- Quickly grasp and communicate new policies, event types and procedures
- Exercise good judgment in personal actions and decisions
- Must be able to prioritize tasks and have excellent organizational skills
- Clearly set expectations for events and bookings to customers
- Previous phone sales or reception experience is desired
- Computer savvy and able to quickly and accurately process and close a sale
- Ability to operate a 2-way radio