·Dust lobby and amenity area to reflect 5-star reputation
·Clean assigned areas using designated checklists. Ensure that cleanliness and
condition of each area meets established standards.
·Complete work orders for maintenance repairs and submit to the Community
·Monitor and handle resident’s complaints by following the instant pacification
procedures and ensuring satisfaction.
·Respond to all radio/cell calls promptly.
·Document pertinent information in department logbook.
·Complete all paperwork and closing duties before leaving, check with manager
prior to leaving.
Reports To: Community Association Manager
Department: Community Management
Exemption Status: Non-Exempt/Hourly
Summary: The Porter is responsible for cleaning and stocking all assigned public areas
of the community ensuring that all procedures are completed to established standards.
·Vacuums all common areas and floors at least once per week
Knowledge, Skills, Abilities, and Other Qualifications:
Must possess personal values that are in alignment with those of the company;
Excellence, Partnership, Professionalism, Integrity, and Life Balance
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling
Ability to prioritize and handle multiple assignments
Ability to effectively communicate both verbally and in writing
Ability to be professional in appearance and presentation
Ability to work in a fast paced environment
Ability to perform duties with limited supervision
Ability to work a flexible schedule in order to meet deadlines
Education and Experience:
High School diploma or equivalent
Previous experience in janitorial/housekeeping position required
Deliver and exceed client, resident, and guest expectations.
Acknowledge residents and guests.
Present a professional demeanor and possesses a “Client-First” attitude.
Effectively assist with resident’s needs and respond to resident and guest
Perform cleaning responsibilities with attention to detail.
Submit required records, logs, and reports.
While performing the duties of this position, the porter may come into contact
with residents and guests. This role is primarily responsible for cleaning
common areas and routinely uses standard cleaning equipment.
Physical Demands: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
While performing the duties of this job, the employee is required to frequently
stand and walk. The employee is occasionally required to sit; climb or
balance; and stoop, kneel, crouch, or crawl. The employee may frequently
lift and/or move items of medium to heavy weight.
Other Duties: Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may change at any time with
or without notice.
Accessibility Notice: If you need a reasonable accommodation for any part of the
employment process due to a physical or mental disability, please send an email to:
firstname.lastname@example.org or call us at 303-980-0700 and ask to speak with Human
Employee signature below constitutes employee's understanding of the requirements,
essential functions and duties of the position.