Greets and directs members to appropriate staff or department. Performs a variety of support duties realted to the non-real estate lending functions within the credit union. Answers basic non-real estate lending questions from members. responsible for directing member inquiries to appropriate lending staff.
Major Duties and Responsibilities:
25% - Welcomes all members, prospective members, visitors, and general public in a courteous manner and directs members and public to appropriate department for servicing. Assists members in scheduling appointments. Responds to telephone inquiries on member loan accounts, loan programs, pay offs, etc. and conducts research as required.
20% - Maintains loan files on a daily basis, files new loans after review for accuracy and completeness by the Loan Supervisor, and maintains file of leans pending new LOC, cancels and files paid loans, maintains security for loan files.
15% - Processes incoming and outgoing titles for auto loans. Works directly with our insurance monitoring company, insurance agents, and members to maintain and update insurance policies on all loans that require collateral insurance. Processes vehicle total loss claims. Process SSI and AVS asset verification requests. Prepare old and paid of loan files for annual document destruction.
15% - Maintains records pertaining to the Collateral Protection Program (CPP) and responds to member inquiries relating to CPP. Maintains the Debt Protection program records and assists members with Debt Protection claim inquiries and forms. Process Debt Protection in a timely manner. Process research requests/retrievals on source documents, microfiche, microfilm, optical. Review and processing of various daily Synergy reports.
10% - Conducts daily errands to the post office, DMV, banks and other companies. Receive, open, and distribute incoming mail under dual control procedures and prepares teller mail for posting. Prepare and mail appropriate notices to all members relating to program services (i.e. receipts for ODP, NSF and transfers). Prepares and delivers outgoing mail.
10% - Operates copy, scanner and facsimile machines, upkeep and maintains file of incoming documents, transmits materials and documents, insures sufficient paper supply, and reports equipment problems to supervisor. Provides typing and clerical support to the loan department. Assists branch offices with request for loan file research. prepares response to account verification requests.
5% - May be required to serve as Notary Republic. Other functions and duties may be required as needed by the Department.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Assumes accountability in data protection.
Salary - Grade 4
Knowledge and Skills
Experience: Associate's degree from an accredited college or High School graduate plus 6 months office/clerical experience.
Education/Certifications/Licenses: A high school degree or GED is required.
Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject manner expert in the position, In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements: Must be able to perform job functions with supervision and work effectively either on own or part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.