Case Manager



The CUA Case Manager should have experience working with children and youth. An employee in this position performs a variety of referral, placement and/or adoptive functions related to services for children and youth. Work includes performing case management activities, assessing client and family needs, developing an appropriate service and/or treatment plan, developing group activities, providing on-going counseling and referral services and/or determining appropriate placement actions. This work requires the employee to perform social service functions of an advanced nature involving independent judgment and a significant understanding and application of professional principles and CUA standards. Contact with individuals, their families, representatives of various private and public welfare agencies, representatives of professional and community groups, and the general public is of major significance to the work.


  1. Reviews case record for clients and family's profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions. 
  2. Develops service plan to provide a variety of social services referrals and to  define goals and objectives; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.      
  3. Plans for the appropriate placement of individuals in a kinship or family foster home, care program, facility or institution; interviews prospective applicants, clients and providers; orients participants in program's goals and objectives, roles and responsibilities of various parties, and legal ramifications; arranges for any medical or psychiatric treatment prior to placement. 
  4. Monitors and evaluates activities of agencies contracted to provide a variety of social services; visits and inspects direct placement to evaluate progress, and/or problems of client; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated.      
  5. Initiates court action when appropriate and prepare necessary documents. 
  6. Attends periodic staff and personal conferences
  7. Confers with superior on difficult problems
  8. Prepares reports and correspondence
  9. Maintain of all assigned cases. 
  10. Obtains a minimum of twenty (20) hours of training per fiscal year. 
  11. A minimum 1 hour supervision bi - weekly, group and other staff meetings as required.
  12. Participate in case conferences, school conferences, all teaming conferences and court appearances with the family as requested as well as any inter disciplinary meetings deemed necessary to support movement of the case.
  13. Provision of family prevention and intervention services to assess the potential for a minimum standard of parenting, as well as rehabilitating and stabilizing family relationships
  14. Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol
  15. Performs  related work as required. 


  • Accrual Paid Time Off at the rate of 20 days per year
  • Employer-paid health insurance effective the 1st of the month after 60 days of employment with an employee contribution
  • 12 paid holidays
  • Term Life Insurance coverage in an amount equal to one and one-half times your annual salary; maximum benefit of $200,000
  • 403b retirement plan
  • Long-term disability insurance
  • Short-term disability insurance

Salary:  $42,000 to $46,000 based on experience

  •  Minimum of a Bachelor’s Degree in a Social Work or a related field, plus 2 years  experience in Human Services (preferably Child Welfare). Some related fields are, social work, sociology, psychology, theology, education, criminal justice and public health administration.
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Strong clinical writing skills
  • Sound judgment, critical thinking, and problem-solving skills are essential.
  • Valid Driver’s license
  • Familiarity in computers including word processing programs and internet
  • Knowledge of social work values and/or child welfare services preferred
  • Bi-lingual in English and Spanish (preferably)

  Key Competencies:

  • Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission and values statements. Culturally sensitive to the needs and diversities of multi-cultural communities.
  • Strong interpersonal skills, respectful, and courteous nature.
  • An applied understanding of social work ethics and confidentiality.
  • Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel.
  • Knowledge of social services, child welfare and family systems services.
  • Flexible/Adaptable
  • Strong Time Management
  • Attention to detail and accuracy