The Community Resource Specialist is the direct liaison with community resource agencies and internal staff members that provide referrals to address client needs. It is the responsibility of the Community Resource Specialist to work with community resource agencies to ensure that the Community Health Corps (CHC) staff members have accurate resource information, contact personnel and avenues for follow-up. This position will often require business engagement expertise, partnership development, managing of an electronic resource database, problem solving and follow up services.
· Identify relevant and accurate resources to address resident’s needs such as but not limited to utility assistance, home repair, food insecurity and foreclosure prevention.
· Obtain and maintain updated comprehensive information about resource programs eligibility requirements, enrollment applications, point of contact for status updates and capacity limits.
· Meet with community resources agencies to build long-term partnerships.
· Assist CHC Intake Team with providing referral resources and follow-ups to residents.
· Request and receive data from community resource partners.
· Conduct a preliminary data analysis to determine trends in resource gaps, service delays and barriers preventing residents from receiving needed support.
· Maintain an electronic community resource database with high quality and available resources.
· Increase community resource partnerships.
· Performs other duties as needed.
· Strong organizational skills, critical thinking, and problem-solving abilities.
· Strong communication skills, including written, verbal, and interpersonal communication.
· Ability to work independently, as well as, in a team-oriented environment.
· Ability to handle multiple responsibilities in stressful situations.
· Ability to establish and maintain positive and diverse working relationships.
· Excellent listening, verbal, and written communication skills.
· Proficiency in database systems and Microsoft Office Suite.
· A knowledge of community resources and services in Detroit is preferred.
· Strong sense of service to Detroit residents.
Required Education and Experience:
· Bachelor’s degree preferred, Minimum three (3) years of equivalent experience in the field of Human Services, Advocacy, and/or Case Management in a client services setting
Licenses, Certifications, and Other Special Requirements:
· Valid State of Michigan Driver’s License – Position requires field work
Work is performed in indoor and outdoor environments (e.g. home visits, office, care center, clinic. etc.). Work requires travel to various homes and businesses in all areas within the City of Detroit.