Case Aide/Clerk TOD

Key job tasks/duties/responsibilities of the Case Aide

  1. Work as part of the CUA Support Team at the direction of the CUA CM and Supervisor toward achieving the objectives as established in the SINGLE Case Plan
  2. Provide home, school, and community visits, and assist in accessing resources.
  3. Supervise visits when necessary and with the knowledge of what appropriate supervision is, the ability to intervene if children and youth are at risk, and to report back relevant details about the interactions.
  4. 4. Provides transportation support of children and family when the Case Manager is unavailable, including but not limited to supervised visits, physician visits, dental and mental health visits and other appointments.
  5. Uploads documents into the Philadelphia Department of Human Services Electronic Case Management System (ECMS)
  6. Monitors visitation schedules to ensure that requirements are met timely
  7. Provides immediate oral reports of safety and other needs relating to children and family and provides a follow up in a written report to the Case Managers
  8. Provide home-maker training services, assisting with de-cluttering, etc.
  9. Participate in Family Team Conferences when necessary.
  10. Attend Court Hearings as needed but never in lieu of the CUA CM.
  11. Document in the appropriate section of ECMS any activity they have performed within six business days.
  12. Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol
  13. Performs routine clerical and other tasks as assigned

Key Competencies:

· Planning and organizing

· Critical Prioritizing of urgent matters

· Problem assessment and problem solving

· Information gathering and information monitoring

· Attention to detail and accuracy

· Flexibility

· Adaptability

· Time Management



  • High School diploma, GED equivalent with two (2) years of experience working with children and families, or an Associate’s Degree in Social Work or equivalent required.
  • Proficiency in English and Spanish preferred.
  • Strong organizational skills.
  • Familiarity with the dynamics of diverse populations in low income areas.
  • Demonstrated written and oral communication skills
  • Demonstrated ability to work independently and as a team.
  • Ability to set priorities in critical situations.
  • Strong Customer Service insight.
  • An applied understanding of social work ethics and confidentiality.
  • Maintain a high degree of discretion dealing with confidential information.
  • Must have a valid driver’s license