The CUA Case Management Supervisor, supervises the activities of, and gives consultation and direction to the case managers engaged in performing a variety of counseling related to services to children and youth in the CUA. The employee has controlling responsibility for the operation of a CUA case management unit and ensures that the unit conforms to standards, regulations and laws of the CUA, city, state and federal agencies. Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing worker performances, and initiating corrective action when necessary.
Key job tasks/duties/responsibilities of the CUA Case Manager Supervisor (Team Leader)
- Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.
- Plans, assigns and reviews the activities of a group of case managers performing casework functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies; confers with superior on unusual social service problems.
- Screens cases initially to determine level of risk to individual, individual's eligibility for program, and services required; reviews cases for socio-economic, medical, educational, employment and/or other information; assigns cases and meets with appropriate social worker to discuss status of cases, problems encountered, basis for actions, and alternative solutions; reviews and discusses progress, reviews workers' reports; provides supportive liaison services and assistance when required; reviews recommendations for case closings and transfers; evaluates workers' performance
- Trains case managers in social work techniques and methodologies; orients worker with appropriate laws, policies, regulations and procedures; evaluates worker development, performance and problem areas to determine training needs; takes corrective action where necessary.
- Work with parents and caregivers who may have cognitive limitations, physical or emotional disabilities, or any combination of these.
- Participate in Family Team Conferences when necessary.
- Attend Court Hearings as needed
- Document and approve any activity they have performed within six business days in the appropriate section of ECMS unless subcontracted in which case using the CUA-prescribed form.
- Conduct regular supervision with all staff under your leadership
- Establish and maintain a trusting relationship with families using a strengths-based approach.
- Meet with the Case Manager Director to evaluate family status, parent-child progress and to discuss strategies for improving outcomes.
- Complete all paper work in compliance with program requirements.
- Work as part of the CUA Support Team toward achieving the objectives as established in the Single Case Plan (SCP).
- Facilitate safe case closure for in home service cases.
- Facilitate reunification or other permanency by:
a. Assisting the CUA CM to focus on permanency opportunities.
b. Tracking and managing the movement of cases through the permanency process.
c. Assisting the CUA CM in preparing the children, youth, and families for reunification or other permanency.
d. Supporting the CUA CM in preparation for Court.
16. Attend and organize staff meetings in order to contribute to program issues and update on agency issues
17. Attend scheduled in-service training in order to develop professional skills.
18. Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol
19. Perform other duties that support the mission of APM and the CUA program.