TITLE: Senior Program Manager, Employment and Income
REPORTS TO: Vice President of Community Partnerships
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois
Working at All Chicago:
On an average night in 2020, nearly 5,400 people could be found on our streets and in our shelters in Chicago. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors, this is our city, and together we can ensure that we all have stable homes.
All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
The Senior Program Manager (SPM), Employment and Income is a key member of the Community Partnership team. The SPM is a strategic leader and system builder working to build interventions that support individuals experiencing homelessness in reaching their employment and income goals. The SPM will launch and oversee two new employment and income programs for the Continuum of Care, including system-wide (1) SSI/SSDI Outreach, Access, and Recovery (SOAR) and (2) Employment and Income navigation to successfully connect jobseekers experiencing homelessness to Chicago’s workforce systems.
The SPM will build and maintain relationships with key external partners, including workforce and homeless response partners, research and evaluation partners, the Continuum of Care Employment and Income Task Force and others crucial to success of these programs. The SPM will also work closely with our Finance Department, and Compliance and Monitoring team to manage partnership, contracts, and performance for employment and income-related programs. Additionally, the SPM will be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the CoC Implementation Structure.
Partner and Contract Management – 50%
Expedited Housing Initiatives:
- Oversee the work of the Expedited Housing Initiative’s Employment & Income Project. Design and implement an employment/income model for "accelerated move in events".
- Connect EHI housing case managers with employment navigators and/or benefits specialists to ensure that people who have an employment/income goal can start on a path to increase their earned income.
- Manage sub-contract agreements and relationships connected to the project; Convene regularly and serve as a resource to workforce organizations who receive referrals from EHI employment navigators. Troubleshoot issues with referrals and attend to the systems issues that need alignment or change.
- Stay informed of and work to connect the project’s key stakeholders to city workforce initiatives.
Employment & Income Programs:
- Use an Active Contract Management approach for managing All Chicago and CoC programs related to employment and income, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs.
- Ensure connections between employment and income programs with other All Chicago and CoC programs.
- Assist the Program Managers and Vice President of Community Partnerships with managing relationships with subcontracted and CoC partners.
- Maintain records and ensure processes are in place to accurately report to funders on a regular basis.
- Work with the Compliance and Monitoring team to manage processes for CoC Program Compliance and performance, which includes overseeing the process for evaluating projects, conducting file reviews, coordinating with the finance department on financial monitoring, reviewing project-level data and identifying capacity building opportunities.
- Serve as a liaison between All Chicago programs and our funders, which include the Chicago Department of Family and Support Services, and private funders.
- Collaborate with the Homeless Management Information System (HMIS) team to address both internal and provider level data needs, providing subject matter expertise to guide how data should be pulled and interpreted as needed.
- Work with and across teams to regularly review system and program performance metrics related to employment and income, to identify and deliver capacity building, technical assistance and training related to employment and income topics.
System Level Coordination – 40%
- Oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness as needed. This includes serving in a key leadership role for the Employment and Income Line of Action.
- Work with public partners, community-based organizations, key stakeholders, and individuals with lived experience to develop short and long-term strategies, programs, and funding mechanisms that help all job seekers experiencing homelessness connect to employment and/or income supports.
- Provide systems analysis, assessment, and recommendations to leaders in the CoC and the public workforce development system that help expand and improve the connections between the homeless response system and workforce development system.
- Manage relationships with cross-sector partner organizations and build networks for information sharing; cultivate and engage new stakeholders as needed.
- Coordinate operations between city and state government and community partners related to housing and workforce services for individuals experiencing homelessness.
- Support the annual response to the HUD CoC NOFA, especially as it relates to goals, metrics and narratives related to employment and income topics.
Administration and Other Activities – 10%
- Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports.
- Write position descriptions and lead the hiring, and if necessary, disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
- Serve as an agency leader and liaison between the Community Partnerships team and other departments, especially Finance and Strategy and Innovation.
- Work closely with the VP of Community Partnerships to oversee the development and implementation of the Community Partnerships’ team’s strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplan.
- Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
- Develop and manages a high performing team, ensuring succession plans are in place.
- Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
- Actively participates in department, committee, and staff meetings.
- Assists with All Chicago events and other activities as assigned.
- Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors’ degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education, professional experience, and life experience will also be considered.
- Experience in serving jobseekers experiencing homelessness and other barriers to employment preferred. Knowledge of best practices in service delivery required.
- Expertise in Chicago’s Workforce Development Systems required (i.e., Chicago Cook Workforce Partnership, Department of Family & Support Services, SNAP Employment and Training/SNAP to Success, TANF Workfirst, youth and apprenticeship initiatives, etc.). Familiarity with HUD regulations related to CoC and ESG homeless programs preferred.
- A minimum of 5 years of experience in the field of social services or related experience.
- Excellent writing and verbal communications skills.
- Demonstrated commitment to strengths-based, trauma-informed, harm reduction approach based in participant choice.
- Goal-oriented and results-driven. Data management and reporting experience required. Data analysis experience preferred.
- Strong project management skills required.
- Strong management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
- Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required
- All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.
- All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is in the $55,100 - $83,400 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.