Come join the team at Frank Lloyd Wright's Taliesin West - a UNESCO world heritage site and one of the most frequently visited travel destinations in Arizona!
Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, the Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."
The Guest Experience Associate is a member of the Foundation’s Public Engagement team, responsible for delivering a quality experience and outstanding guest service to the more than 100,000 guests of every age and background to Taliesin West each year. The people in this position are responsible for conducting engaging guided tours and assisting the audio guide experiences. Guest Experience Associates acquire and maintain general knowledge of Frank Lloyd Wright's life and work to function as an informed and intelligent representative for the Foundation.
Each day, Taliesin West offers in-depth tours of the campus – sometimes more than 25 per day. We also offer cultural programs for adults (lectures, performances, and workshops) and educational programs for K-12 students and families (summer camp, field trips, and family days). During the busiest seasons, our Guest Experience Associates are vitally important in helping make each person’s visit a success, and we are now recruiting new team members in anticipation of a very busy fall, winter, and spring. Taliesin West is open seven days a week, from September – May, and five days a week from June – August.
* Conducts multiple, diverse walking tours offered by the Frank Lloyd Wright Foundation at Taliesin West.
* Memorizes scripts, facts, object information, and stories pertinent to the history of Taliesin, Taliesin West, Organic Architecture, and Frank Lloyd Wright.
* After completion of training and utilizing content guidelines, leads conversation-based tours and inspires creative thinking about Frank Lloyd Wright and his architectural principles, Taliesin West, and the Frank Lloyd Wright Foundation. Includes the ability to engage in two-way conversations that spark participation and engagement.
* Communicates clear safety rules and maintains control of the group to ensure guests’ safety and minimize potential damage to our historic property.
* Follows departmental policies and procedures, understands the Employee Handbook, and communicates emergency situations to manager and/or supervisor in a timely manner.
* Demonstrates excellent oral communication and presentation skills within a guest-centric focus and effectively presents information and responds to questions.
* Other duties as assigned.
· Background in one or more of the following: Public Speaking, Art History, Theatre, Improv, Dance, Music, Art Education, and/or experience in teaching, training, public speaking, or working with groups of 20+ people.
· Warm, friendly, and eager, a "people person" with excellent communication skills and an attention to detail.
· Ability to stand and/or walk for up to 2 hours without rest
· Demonstrated problem-solving and interpersonal skills including the ability to work with and communicate with a diverse audience, including adults, children, staff, the public, and volunteers.
· Commitment to regularly work up to 25 hours per week including during high visitation periods (the weekend after Thanksgiving, the week between Christmas and New Year’s Day, and throughout the seasonal period that is anticipated to end by June 30, 2022
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
· Ability to navigate and traverse desert terrain, both paved and unpaved.
· Knowledge of Frank Lloyd Wright and his architectural principles.
· Prior experience with giving public or private tours in various settings.
· Basic knowledge of technology such as iPads/handheld devices and computer applications/programs such as Microsoft Office Suite
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
· Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
· Work environment: Work is performed indoors and outdoors at a historic site with uneven surfaces and desert terrain. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
OSHA Risk Classification for COVID-19 Exposure: Medium Risk: This position requires frequent/close contact with the public and other co-workers and is therefore determined to fall within the Medium Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.
The Frank Lloyd Wright Foundation is an Equal Opportunity Employer.