The Program Director is responsible for managing day-to-day program operations, supervising and providing support to Program Managers and Case Management Coordinators and ensuring quality service delivery. To be successful as a Program Director you must have excellent management and staff development skills, display poise and elite problem-solving attributes in complex situations, and be able to evaluate program outcome data to determine adjustments needed to ensure performance goals are met.
• Develop and effectively direct programmatic activities ensuring that restorative case management methodologies are utilized consistently by program staff members.
• Ensure that program practice and service delivery is consistent throughout all program teams, working with the appropriate program group to supervise the regular updating of program tools, procedures, SOPs, and manuals.
• Oversee and manage the quality and success of all aspects of the CHC program service delivery operations.
• Monitor program activities to ensure that programmatic outcomes are met.
• Provide direct supervision to program staff including Case Management Coordinators, Intake and Resource Department staff members, and oversee and provide best practices for the supervision of Community Health Workers and all other program staff.
• Instill a sense of accountability among staff members by demonstrating effective oversight of individuals and program performance.
• Assist Managers and Coordinators with developing strategies to meet quarterly performance goals.
• Cultivate and maintain a work environment of continuous improvement, proactive thinking, and human service delivery innovations.
• Utilize program data and dashboards to determine best practices as well as needed service delivery and/or process improvements.
• Evaluate program policies and procedures to ensure that they are effectively administered by staff and meet client needs.
• Assist executive leadership with the development of program reports, budgets and policy and procedures.
• Maintain a working knowledge of client cases and broad-scope barriers experienced by residents with significant need.
• Problem-solve for barriers using quantitative and qualitative data to articulate the needs and propose organizational solutions.
The preferred candidate will have experience in a senior level position, including demonstrated experience working with C-suite executives, political and community leaders, funders, and front-line staff.
• Excellent attention to detail and follow through.
• Demonstrated excellence in verbal, written, and interpersonal communication skills.
• Ability to lead projects and oversee preparation of final reports.
• Proven ability to create partnerships and influence senior executives across multiple sectors.
• Ability to work autonomously in a fast-paced environment.
• Excellent project management skills.
• Outstanding ability to work effectively in teams of diverse people and organizations.
• Ability to develop plans that increase staff skill set, competencies, and performance.
• Highly self-motivated and self-directed.
• Understanding of the rules and regulations governing eligibility and grants for all categorical aid programs.
• Experience with, and understand of, the principles and practices of public administration, program planning, and evaluation.
• Experience with conducting, leading, and evaluating community needs assessments.
• Demonstrated leadership in human service policy analysis and program development.
Required Education and Experience:
• Bachelor’s Degree required
• Master’s Degree in a related field preferred
• At least 5 years in roles of increasing responsibility related to staff management, strategy. development, implementation of complex projects, and exposure to senior-level executives.
• Prior experience in client case management and/or Human Services delivery programming.
The Detroit Employment Solutions Corporation (DESC) is an Equal Opportunity employer committed to enhancing equity, inclusion, and diversity within our organization. DESC actively seeks applications from women, persons of color, veterans, individuals with disabilities, and other underrepresented groups.