Information Technology: Proxy Network Support

What we're looking for:  Vertical Knowledge is looking for an experienced IT professional to join a growing technology company based in Chagrin Falls, Ohio.  This person will work closely with our clients and internal cross functional team members to provide support to them for all aspects of the proxy network, including pre-sales technical support, onboarding of prospects and new clients, and ongoing technical support of existing clients.

Basic Function and Responsibility: 

This position will help us manage and operate our global proxy network.  The candidate will be responsible for technical oversite of network operations, troubleshooting issues, and expansion and growth of the network footprint.  

What You’ll Be Doing

  • Work closely with clients and internal cross functional team members to provide support for the proxy network
  • Provide pre-sales technical support to prospects
  • Onboard prospects and new clients to the proxy network
  • Provide ongoing technical support and troubleshooting for existing clients
  • Monitor and troubleshoot proxy network operation and performance
  • Plan ongoing expansion and growth of the proxy network into new and existing markets
  • Apply best practices and standard operating procedures
  • Help shape the future of our proxy network


What You’ll Bring to the Table

  • A bachelor's degree in information technology or another related field
  • One to three years of related experience
  • Experience with TCP/IP networking in Linux, IPRoute2, and IPTables
  • Experience with VPN tunnel configuration, implementation, and best practices
  • Ability to script automation tasks in Python or a similar language
  • Strong written and verbal communication and interpersonal skills
  • Creative problem-solving skills
  • The ability to prioritize activities and work on time and within budget
  • Experience working with clients and business partners

Who we are: Vertical Knowledge is a leading provider of open source data, information services and analytics. The privately held company operates in the national defense, intelligence and financial services verticals. We help our clients understand the universe of data published on the Internet, distilling it into the answers that they need to drive their business. Everything we do, every app that we build is designed to bridge the gap between our clients and the insights they need to fulfill their mission.

What we offer:

  • We offer a diversity of interesting problems that need to be solved. We'll stretch and grow your skill set as you help us navigate the landscape of unique problems we help solve for our customers
  • Our team is comprised of talented, hard-working people who appreciate collaborating with driven, intelligent, accountable, and friendly people
  • We value our culture. We're a great place to work and have a serious dedication to the careers and personal lives of the people that we work with
  • We offer fully paid health, vision, dental and life insurance, a 401k, and unlimited vacation days
  • Vertical Knowledge is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran, or any other protected status pursuant to applicable local, state, or federal law, ordinance or regulation

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