Quality Assurance Case Aide (Full Time/On Site)

Why Work at APM?

Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.  

This is a Full Time position. Our hours are Mondays through Fridays from 8:30 am to 5 pm. All of our jobs are on-site; we do not work remotely. 

 Salary of $36,500 plus Benefits:

  • Medical Insurance or $100/month  medical insurance waiver reimbursement
  • Vision and Dental Insurance
  • Life and AD&D Insurance
  • 403b Retirement Plan with company contribution
  • Flexible Spending Accounts
  • Short-term and long-term disability 
  • Employee Assistance Program at no cost
  • 20 Days of Paid Time Off
  • 12 Days of Paid Holidays
  • Other voluntary benefits

What Is Your Job?

The Quality Assurance Case Aide (QAS4) is a practical and administrative support staff to the Community Umbrella  Agency (CUA) program from within the Quality Assurance Department. The Quality Assurance Department is an integral  part of the Total Quality Management System (TQM) of APM CUA. The QAS4 is responsible for supporting the efforts of  the Compliance Specialist and other parts of the TQM Process. 

Key job tasks/duties/responsibilities of QAS4 

1. Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania  Child Protective Services Law, State regulations, DHS guidelines, and internal policies. 

2. Responsible for having knowledge of Child Protective Services Law, State regulations, DHS guidelines, and  contractual requirements and informing the Director of any new and/or revised regulations. 

3. Track and maintain data that is important and critical to the functioning of the Community Umbrella Agency. 

4. Reconcile data between program tracking applications and user entered data to ensure consistency. 

5. May perform other duties as assigned. 

  •  A High School Diploma/GED is required. Bachelor’s Degree is highly preferred.
  •  Prior experience in working in Quality Assurance and/or Child Welfare is preferred.
  •  Prior experience in finance and/or medical coding is a plus. 
  • Excellent communication and writing skills.
  • Novice Excel skills minimum is required. 
  • Good customer service skills and a team player. 
  • Sound judgment, data/analytical, and problem-solving skills are essential. 
  • Must be proficient in all Microsoft Office applications, including Word, Excel, and Power point. 
  • Experience working with databases and web based applications. 
  • Numpad proficiency is a plus. 
  • Typing speed of 40 wpm minimum is required. 


Salary Description