The Network Coordinator works closely with and is the primary Legal Hotline (LHT) contact for the twenty-eight statewide Area Agencies on Aging (AAA), and LHT program attorneys. This position coordinates, supports and advances the implementation of TLSC’s Benefits Counselor training, certification, testing, and consultation support to the AAA’s, in compliance with the grant requirements.
This is a grant funded position.
- Partner with AAA network to promote collaboration, problem solving and advancement of goals and objectives as well as to refine and enhance network referral system processes, identify network challenges, and assist with developing workable solutions
- Develop network-wide written and verbal communications to include tracking and providing status updates on progress and milestone achievements, trends and outcome reporting and satisfaction surveys.
- Work with network partners and other necessary parties to develop, customize and maintain the Health Insurance Counseling and Advocacy Program (HICAP) Manual content and the network statewide outreach plan as well as ensure the HICAP Manual and the outreach plan stay current, are compliant with grant requirements and provide consistent and clear messaging.
- Coordinate Benefits Counselor trainings and testing, including scheduling the training, registering participants, updating, and distributing training documents, maintaining attendee lists, gathering participant evaluations and grading tests.
- Communicate certification requirements, review certification applications, prepare and process certification paperwork, and manage the Benefits Counselor database.
- Develop, update, and submit agency and LHT Program reports according to required deadlines.
- Travel to locations outside of the Austin area.
- Maintain distribution groups such as Texas-Advocates Google group.
- Serve as a back-up for completing intake services.
- Perform other duties as assigned.
- Bachelors or Associates degree in a related field.
- Experience with coordinating and scheduling large group in person and virtual meetings.
Knowledge / Skills (Required)
- Understanding of trauma informed care and services.
- Proficient in Microsoft including Teams, Forms, Word, Excel, Outlook, and PowerPoint.
- Strong organization and attention to detail skills.
- Exceptional and diplomatic verbal and written communications skills.
- Outstanding interpersonal and collaboration skills.
- Experience working with and compiling a large amount of information as well as developing concise and accurate reports.
- Ability to travel out of town that includes overnight stays.
- Sedentary work that involves sitting most of the time.
- Occasional bending, squatting, and kneeling.
- Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any