Job Title: Staff Training and Retention Coordinator
Department: Human Resources
Reports To: Human Resource Generalist
FLSA Status: Exempt
This position is an integral part of the Human Resources team and assists with on-going staff development, training, and retention programs, and provides support to management with the development and on-going revision of related guidelines, policies, and training materials.
The Staff Training and Retention Coordinator provides initial shelter-wide training/orientation for new staff, provides managers and supervisors with training in best management practices, and assists them with developing and implementing training protocols for their areas. The incumbent will identify training needs and organize, schedule, and participate in organization-wide staff training, and will develop and implement a user-friendly system for documenting and tracking all training provided to staff. This position will create and maintain a regular and ongoing training schedule for topics vital to the health and safety of staff and the animals they serve. The Staff Training and Retention Coordinator Serves as role model for the support of a positive workplace culture and provides timely, polite, and respectful internal and external customer service regardless of the circumstances. He/she must remain calm, flexible, and open-minded, and assures that every individual who enters our organization is recognized and treated as a potential donor.
Essential Job Functions:
1. Program Leadership, Assessment & Development: Confers with management and employees to identify and assess training needs. Researches and shares best practices and stays abreast of training trends. Analyzes and evaluate all aspects of the staff training programs and recommends improvements to managers.
2. Orientation. Responsible for each new staff member’s orientation to the Organization including explaining the mission, vision, values and culture of the Sacramento SPCA and provides an understanding to new employees of the importance of their position to the success of the organization. Coordinates specialized training, and facilitates ongoing training as needed.
3. Staff Recognition. Develops and implements on-going recognition and enrichment activities for staff that may include large-scale events and department-level appreciation.
4. Staff Retention: Researches, develops, and implements staff recognition and retention programs. Participates in planning for annual budget process by predicting, researching, and justifying anticipated expenditures for staff training, recognition, and retention projects. Utilizes Human Resource Information System (HRIS) to track hire dates, evaluation dates, birthdays, and other important events to recognize staff contributions.
5. Oversees duties of Shelter Database Coordinator.
6. Department Support Services. Trains managers and supervisors on best practices for training, coaching, engaging, and recognizing, rewarding and retaining staff.
7. Placement & Scheduling. Understands specific skills required by each department. Identifies staff interests and specific job related training needs. . Responsible for planning and implementing all trainings, tracks and reports attendance and strives to maximize participation. Coordinates with managers and supervisors to develop a schedule and check-in process for staff training needs. Evaluates training programs and modifies for maximum effectiveness.
8. Administration & Reporting. Prepares monthly statistical reports including tracking of staff training, and additional reports as needed. Includes managing and analyzing staff training needs. Maintains a database of staff training.
9. Human Resource Administration. Assist with general Human Resource tasks for recruitment, job postings, pre-screening and new hire paperwork. May assist with benefit administration for new hire enrollments and general benefit questions.
10. Professional Development. Expands knowledge pertinent to this position by seeking professional development opportunities regarding trends and best practices in the staff development field.
11. Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
Knowledge, Skills, and Abilities:
1. Contributes ideas for internal, external improvements to the organization
2. This position requires a high degree of customer service skills, flexibility, conflict resolution skills, and team building.
3. Requires ability to work independently and prioritize multiple tasks.
4. Must be able to communicate effectively, both orally and written, when giving presentations, interviews, training and supervision.
5. Requires ability to analyze data.
6. Requires excellent verbal, public speaking and telephone skills.
7. Must be able to maintain confidentiality of personal and organizational information.
8. Knowledge of safe animal handling techniques, basic animal behavior and health.
9. Ability to effectively operate a personal computer (with a minimum typing speed) of a 40 wpm), copy machine and telephone system
10. Intermediate computer skills using HRIS database, shelter database(s) and office programs such as Excel, Word and Access.
11. Have a valid California Driver’s license and clear driving record for one year prior to employment in order to operate SSPCA automatic and standard transmission vehicles.
Education and Experience:
1. Bachelor’s degree in human resource management, organizational development or related field, or an equivalent combination of education and experience.
2. Minimum of two years of experience in a human resource trainer or similar position.
3. CPLP, SHRM-CP, or PHR certification desired.
1. Capable of performing well under varying degrees of pressure.
2. Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
3. Use hand/arms for repetitive grasping, pushing pulling, and fine manipulation. This job involves extensive use of computers for training, program development, and email communication as well as use of telephone. While performing the duties of this job, the employee is regularly required to talk or hear.
4. Occasional bending squatting and lifting items up to 30 pounds
1. Must be able to carry a fast paced and changing workload which at times can be stressful.
2. Must be available and willing to work weekends, holidays, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs.
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.