A Customer Service Agent at Truvy serves customers via inbound phone calls, chats, texts, and tickets (emails) providing excellent customer service resolving product and service concerns in a positive environment. The customer service agent will receive, document, and resolve customer complaints and/or problems. A typical inquiry would include placing and tracking orders, creating new customer accounts, navigating and using 3rd party websites. It is the responsibility of the agent to protect the company’s policies and follow the correct procedures. Agents report to their shift supervisors and productivity is checked by end-of-shift stats. Agents and supervisors have one-on-one reviews and coaching sessions. This job is only available to those who live in or are a resident of the state of Utah.
Pay Rate$14.50 - $15.50