City Theatre Company, Pittsburgh’s leading professional theater dedicated to new plays, seeks to hire a PATRON SERVICES MANAGER. This full-time, exempt staff position oversees the front-of-house operations (house management, concessions/bar, volunteer ushers, and audience parking) for the organization, including all City Theatre productions and outside rentals. The position reports to the Director of Ticketing & Patron Services. “Front of House” is defined as the department responsible for audience-facing needs, such as seating, ticketing, concessions, guest experience, safety, and customer service.
Principle responsibilities and duties include, but are not limited to:
The successful candidate will demonstrate:
Requirements of position within 45 days of hiring:
City Theatre has implemented a series of mitigation practices against Covid-19. All staff, artists, and volunteers must provide proof of being fully-vaccinated from Covid-19 as a condition of employment (with allowances for documented and approved medical and religious exceptions only). Audience members are also required to present proof of vaccination and all indoor events require masks to be worn by all. City Theatre has also made numerous facility improvements, including expanding its public lobby space and upgrading HVAC functionality, filtering, and efficiency.
Reporting & Compensation:
The position reports directly to the Director of Ticketing & Patron Services. It is a full-time, exempt position and has an annual salary of $36,000 - $39,000, plus a competitive benefits package.
Submit cover letter and résumé through the online application form at the City Theatre hiring portal, available under “Auditions & Employment” on the organization’s website; or, alternatively, you may send these materials by email to Finance@CityTheatreCompany.org. For more information about City Theatre, visit CityTheatreCompany.org. No phone calls.
ABOUT CITY THEATRE:
Founded in 1975, City Theatre is in its 47th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 21st year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational core values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity. With an annual average operating budget of $3 million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). In August 2021, City Theatre announced a re-structuring of the artistic director position, elevating current staff members Clare Drobot and Monteze Freeland to Co-Artistic Directors with Marc Masterson, who had held the title of singular artistic director since 2018. The trio join Managing Director James McNeel as co-leaders of the organization. It is governed by a board of 24 community volunteers (Alex Condron, board president). Learn more at CityTheatreCompany.org.
City Theatre is an Equal Opportunity Employer. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. It does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City is committed to building a team that reflects its values and encourages all interested candidates to apply.