Care4Kids Client Services Representative

United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.

The Company: Every hour of every day, people in Connecticut turn to United Way of Connecticut for help.

• We help people find and access the health and human services they need, including food, shelter, and other basic needs.

• We assist parents and caregivers with finding the best child care for their family.

• We respond in the event of weather emergencies, natural disasters and family and personal crises of any kind.

The Position: The goal of the Care4Kids program is to make child care affordable to low to moderate income families in Connecticut. Help us make a positive difference in peoples' lives every day by being a part of the United Way of Connecticut/2-1-1 team!


Care4Kids Client Services Representatives are trained professionals who provide detailed information about eligibility requirements and protocols, make referrals and document cases. You will be assessing client situations, entering accurate case data and maintaining narrative and statistical records of all client contacts.

The Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.; 9:00 a.m. – 6:00 p.m. (3rd Thursday of every month); Full-Time

The Pay & Benefits: Competitive $14.50 per hour pay rate.

• We offer an outright 8% 401(k) contribution.

• We also offer a generous benefits package which includes a significant health reimbursement account AND 160 hours of Paid Time Off in a calendar year which you begin accruing immediately!

• Extensive classroom and on-the-job training.

• An added bonus to working for us is the satisfaction you’ll get from helping to meet the needs of Connecticut residents by providing information, education and connection to services. Helping others makes you feel good!

Job Grade: 11

  • High School Diploma/GED required with a minimum of two years’ experience in a customer service field required.
  • Bilingual English/Spanish preferred.
  • Minimum of one year’s office experience involving use of telephone and computer.
  • Prior experience demonstrating strong computer and phone skills strongly preferred.
  • Previous Contact Center experience desirable.
  • Proficiency with MS Office applications required.
  • Ability to handle a high call volume in a fast-paced Contact Center environment.
  • Ability to diffuse difficult situations while handling calls
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Ability to perform job with integrity and values consistent with the UWC Mission.


As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067. Any questions may be referred to

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.


United Way of Connecticut, Inc. endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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