Care4Kids Case Management Specialist

United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.

The Company: Every hour of every day, people in Connecticut turn to United Way of Connecticut for help.

• We help people find and access the health and human services they need, including food, shelter, and other basic needs.

• We assist parents and caregivers with finding the best child care for their family.

• We respond in the event of weather emergencies, natural disasters and family and personal crises of any kind.

The Position: The goal of the Care4Kids program is to make child care affordable to low to moderate income families in Connecticut. Help us make a positive difference in peoples' lives every day by being a part of the United Way of Connecticut/2-1-1 team!


Care4Kids Case Management Specialists are trained professionals who are responsible for determining initial and ongoing client eligibility in the Care4Kids program. You will be assessing client benefits and processing re-determinations/applications within the contract specified timelines.

The Hours: Monday through Friday, 8:00 a.m. – 4:30 p.m. (Full-Time)

The Pay & Benefits: Competitive $16.83 per hour pay rate.

• We offer an outright 8% 401(k) contribution.

• We also offer a generous benefits package which includes a significant health reimbursement account AND 160 hours of Paid Time Off in a calendar year which you begin accruing immediately!

• Extensive classroom and on-the-job training.

• An added bonus to working for us is the satisfaction you’ll get from helping to meet the needs of Connecticut residents by providing information, education and connection to services. Helping others makes you feel good!

Job Grade: 12

  • Bachelor's degree and one year’s experience in customer service and/or eligibility determination in an office setting, or an Associate's degree and three years’ customer service and/or eligibility determination in an office setting (preferred); or High School Diploma/GED and five years’ customer service and/or eligibility determination in an office setting (required).
  • Bilingual, English/Spanish preferred.
  • Strong investigative, mathematical and computations skills.
  • Proficiency with MS Office applications.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to work under moderate supervision.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Ability to perform job with integrity and values consistent with the UWC Mission.


As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067.

Any questions may be referred to

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.


United Way of Connecticut, Inc. endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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