Patient Access Representative
Tacoma, WA Patient Access
Job Type
Full-time
Description

PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking a full-time Patient Access Representative.


“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”


We offer an outstanding workplace, competitive market based salary, and benefits packages including:

  • Monday – Friday schedule
  • Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
  • 18+ annual paid holidays
  • Generous paid sick and vacation accruals
  • 401(k) with annual profit sharing
  • Life & AD&D insurance coverage
  • PTHA is an approved loan repayment site for various programs
  • Employee Assistance Program
  • Excellent work/home life balance

GENERAL FUNCTION: Provide general administrative support to the Patient Access Department and assist PTHA patients in gaining access to healthcare services.


ESSENTIAL JOB FUNCTIONS:

  • Schedule, reschedule, and cancel appointments as needed through various sources, and maintain appointment recall system.
  • Perform accurate updates on all scheduled patients as needed and required.
  • Check patients in for appointments and have patient complete necessary forms.
  • Register new patients and/or update established patients including determination of direct and contract care eligibility according to policy and procedures with less than 12 errors a year.
  • Verify, collect and accurately enter insurance information into electronic health record system within two business days, and immediately notify supervisor if problems arise.
  • Screen uninsured patients for alternate coverage options, during updates and appointment check-in and inform and refer as appropriate.
  • Explain updating responsibility, alternate resource requirements, and distribute and interpret patient information handouts as needed.
  • Prepare electronic patient charts for daily appointments to ensure chart completeness and compliance.
Requirements
  • High School Diploma or GED
  • Two (2) years direct customer/patient Front Desk experience providing demonstrable excellent customer service and administrative support, with strict attention to detail
  • Recent experience in a healthcare facility (within the last 24 months) verifying and entering patient information into an electronic health system
  • Must have proficiency in MS Office products (Word, Excel, Outlook, etc.) and experience with electronic health records systems