TITLE: Program Coordinator
REPORTS TO: Program Manager
STATUS: Non-Exempt, Hourly, Full-time
LOCATION: Chicago, Illinois
Working at All Chicago:
All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
All Chicago is seeking two Program Coordinators to serve critical roles in carrying out program support, administration, and collaboration with subcontracted partners. All Chicago plays a program coordinating role for several homeless service programs and is adding new programs in the coming months. Program Coordinators will assist Program Managers and Sr. Program Managers to launch new programs, manage partnerships with providers who carry out the program work, develop best practices and peer sharing among partners, and oversee partner subcontracting agreements with an eye toward system performance measures.
Coordinators are also responsible for activities including but not limited to data processing and analysis, records management, the development of reports, and project planning. Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.
Program Coordination – 80%
- Support subcontracted and homeless service partner agencies to carry out highly effective programs; including one-on-one technical assistance support and capacity building opportunities for partner agencies.
- Monitor workflow to identify areas for improvement; support internal and external workflow development and maintenance of workflow and reporting process documentation.
- Use data to inform programmatic decisions, including collaborating with HMIS staff to develop data requests that support program process monitoring, creating new reports, reviewing data for quality issues and sharing data with partner agencies.
- Raise programmatic challenges with the Program Manager to support troubleshooting, as needed.
- Assist with updating and maintaining programmatic materials, manuals, web-sites and tools.
- Conduct research on funding regulations, research base, and best practices, and incorporate into program operations.
- Support specific special initiatives, as assigned by the Program Manager.
- Participate in program compliance reviews of subcontracted partner agencies.
Administration and Other Activities – 20%
- Respond to calls from homeless and at-risk community members seeking resources and assistance.
- Support the coordination and administrative activities of internal team meetings, partner meetings, and external CoC meetings.
- Actively participate in monthly staff and team meetings.
- Assists with All Chicago events and other activities as assigned.
- Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
- Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors’ degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
- Possess 2-5 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
- Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize, meet deadlines and manage changing priorities.
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.
- All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is $43,050-$57,120, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
Apply online with cover letter, resume and salary range requirements.