Job Title: House Services Associate
Department: House Services
Reports To: House Services Manager
FLSA Status: Non-exempt, Part-time
Pay Tier: 2
Compensation: $15.00/hour (~20 hours/week)
Desired Start Date: 10/25/2021
Serving as a member of the house services team, provide an exceptional, welcoming, and inclusive experience for patrons. Areas of responsibility include house services operations and concessions sales. Weekends, mornings, evenings, and holidays required.
Essential Duties and Responsibilities include, but are not limited to, the following:
Patron Service and Experience
- Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep
- Deliver seat notes to patrons
- Managing program distribution
- Ensuring that programs contain the appropriate inserts
- Ensuring that digital program QR codes are located in the correct areas
- Leading program recycling efforts during performances
- Scan tickets when needed and direct patrons into the theater
- Providing guidance and assistance to volunteer ushers
- Answering patron questions and directing them as appropriate
- Coordinating with the House Services Manager to foresee any seating opportunities including patrons who need accessible seating
- Performing vaccination checks for patrons entering the theater and monitoring mask compliance
- Completing a daily checklist to ensure that areas of the theater are safe and ready for patrons
- Checking the lobbies and restrooms for patrons before each act begins
- Monitoring the house during performances to ensure safety and compliance with union agreements (i.e. informing patrons that they cannot record a performance)
- Communicating with Stage Management before and during performances to coordinate patron entrances and exits from the house
- Cleaning any patron spills, including beverages, food items, and sometimes bodily fluids (appropriate personal protective equipment is provided)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have excellent skills and experience in customer service. Experience with event venues, retail, restaurant, or hospitality organizations preferred.
Ability to read, analyze, and interpret procedure manuals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees, patrons, and the general public in writing, by telephone, through face-to-face conversation, and public speaking.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
To perform this job successfully, the individual will utilize handheld ticket scanners, point-of-sale software, and email programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to remain in a stationary position for up to 75 percent of the time
- Must be able to regularly ascend and descend stairs
- Must have the physical ability to regularly operate electronic equipment (ticket scanning device, point-of-sale system, etc.)
- Must have the physical ability to move objects weighing up to 30 pounds for office functions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Currently, due to the pandemic, on-site work must be socially distanced and carried forth pursuant to the protocols in Trinity Rep’s COVID-19 Safety Plan and Protocols.
- The noise level in the work environment ranges from low to high.
- Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.
- This position requires work on mornings, nights, weekends, and holidays.
- This position will have off multiple months unpaid each summer based on our season schedule, which will be known in advance. We acknowledge that this individual may need another part-time job and will provide accommodations as able.
- This position does not require travel.
Trinity Repertory Company is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. For information about Trinity Rep’s commitment to antiracism, please visit trinityrep.com/antiracism.
ABOUT TRINITY REPERTORY COMPANY
Rhode Island’s Tony Award-winning theater company, Trinity Rep has created unparalleled professional theater for and with its community since its founding in 1963. Trinity Rep is committed to reinventing the public square and inspiring dialogue by creating emotionally-stimulating productions and innovative education programs for all ages and abilities. Whether classical or contemporary, all of Trinity Rep’s productions connect audiences with the play and each other in meaningful and sometimes surprising ways. Its annual production of A Christmas Carol has brought families together for 40+ years and made memories for over a million audience members. Trinity Rep shapes the future of the nation’s theater through the development and production of new plays, as well as the tuition-free Brown University/Trinity Rep MFA program – one of the leading programs for actor and director training in the world.
Trinity Rep strives to facilitate human connection through its commitment to forming meaningful community partnerships, creating a safe and welcoming environment for everyone, delivering exceptional customer service, and connecting patrons with its resident company of artists. Trinity Rep has resolved to place antiracism at the center of its work, and has embarked on a robust planning process to develop and implement a bold new vision for theater making, education, and community engagement, founded on the principles of genuine equity and antiracism.
Located in downtown Providence, Trinity Rep has long been a driving force behind the creativity that fuels and defines the region. Typically employing over 250 artists, educators, and administrators, the organization generates nearly $21 million in direct and indirect economic activity annually. It is one of 76 theaters nationwide with membership in LORT (the League of Resident Theaters), the organization representing America’s leading professional theater companies.
Learn more at www.trinityrep.com/about/.
ABOUT THE COMMUNITY
Ranked #1 in Travel + Leisure Magazine’s 2014 America’s Favorite Cities Survey, praised by Architectural Digest as “The country’s best small city,” and named America’s Coolest City by GQ Magazine in 2015, Providence is the capital and most populous city in Rhode Island. Founded in 1636, it is one of the oldest cities in the United States and the third-largest city in the New England region after Boston and Worcester. Providence has a city population of 180,609 and is part of the Providence metropolitan area with an estimated population of 1,622,520. The region is considered part of the Greater Boston combined statistical area, the sixth largest in the country, with over eight million residents.
Once nicknamed the “Beehive of Industry,” Providence has rebranded itself as the “Creative Capital” to emphasize its educational resources (Brown University, Rhode Island School of Design, Providence College, Rhode Island College, Roger Williams University, and Johnson & Wales University) and arts community. Over the last twenty years, much of Providence has undergone a true civic renaissance, as political leaders and residents have propelled the city into an exciting place to work and live. City streets are packed with boutiques, hotels, renovated lofts, excellent restaurants, and art spaces.
In addition to being the home of Trinity Repertory Company, Providence has a remarkable arts and culture community that includes nationally renowned community arts center, AS220; the Rhode Island Philharmonic Orchestra; RISD Museum; Providence Athenaeum; Festival Ballet; and WaterFire. Providence is also home to several performing arts centers such as the Veterans Memorial Auditorium and the Providence Performing Arts Center, as well as a number of smaller theaters. The city’s music scene, centered on artist-run spaces, is well known in underground music circles.
The restaurant scene in Providence is second to none and a source of immense pride for residents, as the city has been consistently recognized as a top city for food. Because of Rhode Island’s proximity to the ocean, many restaurants, grocery stores, and farmer’s markets boast food sourced from the state itself, giving real meaning to the phrase “farm-to-table” dining. From bakeries and coffee shops, to bars and food trucks, there is no shortage of fun, excellent, cutting-edge dining in the city.