For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice by dismantling the legal barriers that perpetuate inequality. Legal Aid Chicago staff live our mission through our core values of equity, excellence, inclusion, kindness, and respect.
The Director of Operations will report directly to the Chief Operating Officer and oversee the general operations including office administration and support services, facilities and storage, safety, and events to ensure that logistical needs are met for the Legal Aid Chicago and its remote offices. The Director will provide supervision of the Operations staff which includes an Operations Manager, Office Assistants, and volunteers.
- Oversee all facilities-related activities.
- Develop and maintain an appropriate Operations team organizational structure and operating procedures that support the needs of the organization.
- Lead strategic operational planning to achieve business goals by fostering innovation, prioritizing Operations’ initiatives and coordinating the evaluation, implementation and management of current and future Operations processes and support across the organization.
- Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments.
- Review utilities and supplies consumption and strive to minimize costs.
- Ensure the safety and accessibility of all offices, including design, workspace allocation, implementation and maintenance of business continuity plans and accessibility plans.
- Oversee multiple and or large/complex real estate projects from site selection, planning & design through construction, inspections, move-in and closeout, ensuring on-time and on-budget end result.
- Oversee efforts to identify, plan and execute organization-wide recurring and ad-hoc events.
- Responsible for the direction, coordination, implementation, and completion of various operational and strategic projects, while remaining aligned with strategy, commitments and goals of the organization.
- Bachelor Degree required, Master’s preferred
- Ten years of progressive experience managing functions and teams dealing with facilities, logistics, administration, work flow and systems preferred.
- Significant nonprofit organization experience required.
- Prior experience in an organizational context with multiple office locations and staff that telework.
- Experience leading complex change initiatives; demonstrated skills in change management.
- An entrepreneurial mindset; able and interested to pursue new business opportunities.
- Customer-service orientation.
- Builder of strong vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return.
- Strong business skills in project/office planning, budgeting, project implementation, partner communications, and supervision; demonstrated ability to leverage IT solutions to address business issues while managing costs and risks.
- Superb leadership, communication and interpersonal skills; an ability to function in a collaborative and collegial environment; an ability to generate trust and build alliances with co-workers
- Sensitivity to others; high integrity and intelligence; excellent judgment; a conceptual thinker — strategic and well as pragmatic, and ability to prioritize.
- Commitment to social justice.
Resume, cover letter, and references are required to apply. The position will remain open until filled.