Operations Manager

Our Mission: 

To provide innovative and quality facilities for diverse entertainment, arts, and business, social, and educational opportunities. We provide unmatched venue services along with an event experience like no other. Drive economic growth and enhance quality of life by providing facilities that are safe, versatile, and active. Provide efficient and fiscally responsible management as a vital community partner.

Commitment to Core Competencies: 

At Rupp Arena/Central Bank Center, certain values shape and influence all of our decisions and actions. These core competencies are demonstrated by all employees and contribute directly to results related to quality, safety, service, people, finance, and operations.

Position Summary:

The Operations Manager will have primary responsibility for overall management, operation and supervision of the Operations Department. Specific responsibilities will include training and supervising the Operations custodial staff in the daily maintenance and upkeep on over 200,000 square feet of floor space and the event set-up/strike crews for all events in this same area. Will work closely with the sales, event management and exposition services department staff to assist in coordinating and planning of event set, service and strike of all related activities in a timely manner in Rupp Arena and the Central Bank Convention Center.  

 Essential Job Duties and Responsibilities:

  • Oversees the daily work activities of the Operations supervisors and crewmembers.
  • Interviews, selects and recommends suitable candidates for employment.
  • Oversees the orientation and training of all new full-and part-time department employees in all aspects of event set-up/striking and custodial services for the building complex by training crew members how to plan and correctly set up stages, chairs, basketball court, decorator services, etc. for events.
  • Oversees the training and use of all motorized equipment used in the department. 
  • Conducts regular inspections of all building space and facilities, i.e. storage areas, event spaces, custodian’s closets, etc. to ensure that they are properly cleaned, maintained and stocked.
  • Prepares and post weekly work schedules to ensure proper staffing of crewmembers. Assigns staff to help other departments as requested.
  • Meets with outside sales personnel to review and assess the quality, usefulness and price of supplies and equipment used by the department to ensure the best product for the cost. 
  • Reviews and submits purchase requisitions for custodial supplies and equipment to the Purchasing Agent for issuance of Purchase Orders.
  • Monitors use of all products purchased in order to ensure safe and proper use/handling and minimize waste 
  • Responsible for preparation of all work records for the department to include labor reports, payroll records, attendance records, etc.
  • Works in conjunction with the Human Resources Department and Director or Vice President of Operations when addressing all disciplinary action. 
  • Conducts annual performance reviews of full-time staff and part-time employees as needed.
  • Responsible for all shipping/receiving/storage of freight, with the exception of exhibitor freight.
  • Responsible for overseeing all trash pickup and disposal including recyclable material.
  • Coordinates and schedules temporary labor staff for the department.
  • Responsible for approving/processing all employee time records to the pay roll office.
  • Schedules regular department employee meetings.
  • Others duties and special projects as assigned by the President or Director or Vice President of Operations. 

Job Knowledge, Skills, Other Requirements/Equipment, Tools or Machinery:

  • Must have good organizational and planning skills.
  • Must have thorough working knowledge of janitorial and cleaning supplies, their purpose and use.
  • Must have thorough working knowledge of public assembly operation.
  • Must be able to understand and work well with people under all conditions.
  • Five years of experience as an Operations (Changeover/Event Support) Manager or assistant in an arena or convention center facility responsible for overseeing event set-ups/tear-downs, custodial and operational services.
  • Ability to plan, layout, assign work and work areas to employees.
  • Must have knowledge of standard practices, procedures and productions and performing housekeeping duties.
  • Must have effective written and verbal communication skills.
  • Must be willing to work flexible hours, nights, weekends and holidays when required.
  • Must have ability to plan, layout and assign work projects to supervisors/crewmembers in order to accomplish multiple tasks in a safe, timely and cost effective manner.
  • Must have ability to exercise sound judgment and decision making skills.
  • Must have ability to work effectively under tight deadlines and stress.
  • Must have the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
  • Must be able and available to work flexible hours/nights/weekends and holidays when required.
  • Must have a working knowledge of Word/Excel and related software.


Physical Requirements:

  • Requires a full range of body motions including seeing and hearing to normal range.
  • Job requires routine standing, walking, stooping, bending, lifting, carrying, pushing, pulling, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
  • Must periodically climb to elevated locations in the building complex.
  • Frequently works under stressful working conditions, irregular hours and tight time deadlines.

Working Conditions:

  • Work is performed in an enclosed building environment with occasional exposure to outside hot, cold and wet elements.

Licensure, Certification:

  • Valid driver’s license.
  • Forklift operator’s permit.

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners. 

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


Strengthened by our Differences. United to Make a Difference. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.