Big Brothers Big Sisters Independence
Position: Team Leader, School-Based Mentoring (Beyond School Walls)
Location: Philadelphia, PA
Job Status: Full-time, non-exempt
Reports To: Manager, School-based Program
Effective Date: 8.15.2021
JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and fourth largest in the nation. Our mission is to ignite the power and promise of youth and close the mentoring gap, by creating and supporting one-to-one mentoring relationships and strengthening the quality of the mentoring field.
Big Brothers Big Sisters Independence (BBBSI) seeks a Team, Leader, School-Based Mentoring (Beyond School Walls (BSW)). This role will directly supervise a team of 3-5 School-based BSW Program Coordinators and will manage a smaller caseload of BSW programs directly. The ideal candidate will successfully balance supervision of their team with the effective performance of individual match support responsibilities, practices, and goals. This position will manage program partnerships with local elementary, middle, and high schools. The role will also strengthen relationships with existing corporate partners in collaboration with the Advancement team, SB Manager, and Director. Within this role, the School-based Team Leader will work with the Manager, School-Based Program, to develop structure to enhance mentoring programming for BSW sites. This position requires weekday travel to BBBSI office locations and schools in Philadelphia and Southern New Jersey.
Leadership, Management, Accountability
1. Coordinates daily processing functions for 3-5 School-Based Program Coordinators for Beyond School Walls (BSW) Programs; manages team member performance review process providing thoughtful input and feedback on performance; and acts as a peer leader for Program Coordinators, upholding, by example, appropriate standards of practice and effective performance of functions and procedures for their site-based programs.
2. Works with the Manager, School-Based Program to ensure that team members demonstrate high-level proficiency in, and application of child safety and risk management knowledge, policies and procedures throughout all aspects of job functions according to set standards of practice and agency policies while maintaining high metric performance.
3. Hires Program Coordinators in coordination with management and HR and oversees training, development, supervision and evaluation of those employees.
4. Fosters a team culture of accountability, trust, professionalism and excellence.
5. Collaborates with Manager, School-Based Program to strengthen Beyond School Walls mentoring program structure, providing impactful activities with a focus on workforce readiness and social, emotional, learning to enhance match relationships and developing strong partnerships at school and corporate sites.
6. Evaluates team development needs and works with the Manager, School-Based Program to develop appropriate content for regular School-Based team meetings and team development days.
Child Safety & Match Support
7. Through coordination of site-based sessions at partnership corporations and schools, ascertains that elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible; documents and monitors all elements of match support and supervision.
8. Assesses individual needs, information and support for each match participant; ensures high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function; develops strategic interventions to identify and strengthen match relationships that require extra support; provides timely, comprehensive written summaries of all contacts.
9. Effectively uses on-line database system to record and review all child/mentor match details.
10. Recruits, screens and assesses potential youth for the program, and matches these youth with appropriate mentors to reach the match making goals at each site. Guides team members in recruitment and assists as needed to help the team reach the children served goal.
11. Performs match requirements including establishing, monitoring and meeting goals for match length and customer satisfaction; utilizes program tools and assesses match impact on youth development; conducts exit interviews with all parties at match closure; assesses reasons for match closure and re-match potential; identifies and promotes re-engagement of volunteers.
12. Provides friendly, approachable customer service and represents the Agency and our mission in a professional and positive manner.
13. Develops relationships with partner schools and corporations through coordination with teachers, counselors and corporate liaisons. Acts as liaison with site-based contacts to ensure effective implementation of program and coordinator of all site-specific needs. Works to deepen these partnerships, and communicates potential opportunities to expand overall Agency relationship with partners to appropriate leadership.
14. Effectively plans and implements program logistics and activities for Beyond School Walls program sites.
15. Facilitates developmentally appropriate, engaging match activities twice a month at each site for mentors and mentees to enhance match relationships and program goals.
Academic Requirements: Bachelor’s degree required; degree in social services or related field, preferred.
Professional Requirements: 2+ years functional experience in a human services environment, required. Supervisory experience preferred. Experience working with both child and adult populations required; specific assessment and relationship development experience, and an understanding of child development and family, preferred. Proficiency in Microsoft Office packages, required.
Additional Requirements: Daily access to a car, valid driver's license, with state-required automobile insurance minimums is required for the purpose of traveling to schools.
Must demonstrate leadership, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; take a sales/marketing approach to interaction with youth clients and volunteers; are results/outcome oriented; are approachable, organized; and demonstrate sound judgment in a leadership capacity. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.
The work environment characteristics described here are representative of those an employee encounters while performing work in an office environment and include the essential functions of this job. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: the ability to work independently; remain sedentary for extended periods of time (6+ hours per day); lift 10-15lbs; push, pull, bend kneel, as needed for normal operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cover letters and resumes can be submitted online at: https://www.independencebigs.org/
Note: only those applicants believed to be viable candidates for this opportunity will be contacted.
WHO SHOULD APPLY
Educators, social workers, and youth workers with a passion for working with youth and a desire to work for a strong mission driven organization should apply. At BBBSI, we serve more than 2,400 children annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey.
Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.
** This position is currently remote. However, the agency is in Phase 1 of return to work on a voluntary basis. As we see changes in our partner requirements that will ensure safety for their staff, students, and communities served, the agency is required to request proof of vaccination for those roles. In the event the agency decides to require vaccinations for all staff and transition back to in office operations, staff will be given a minimum of two (2) weeks advance notice.**