Receptionist
Sacramento, CA Administration
Description

Job Title:                             Receptionist

Department:                     Administration

Reports To:                        Customer Care Manager, Animal Services Practice Manager

FLSA Status:                      Non-Exempt, Full- time

Hiring Salary:                     $15.00


 

 

General Summary:

The Receptionist, under the direction of the Customer Care Manager, will deliver excellent service by providing phone support to customers calling the SSPCA. The Receptionist will be responsible for answering incoming calls, providing accurate information to callers, directing calls to appropriate associates and performing additional clerical duties as needed. Individuals in this classification represent Sacramento SPCA philosophies and procedures to the public and are expected to maintain a positive and compassionate environment for those individuals visiting or calling the Sacramento SPCA.

 

Essential Job Functions:

  • Answer phone calls and emails in a professional manner while seeking out opportunities to make meaningful relationships and leave lasting impressions.
  • Deliver excellent customer service to all clients, staff, and volunteers.
  • Project warmth while actively engaging with members of the public.
  • Provide compassionate service to clients in a heightened emotional state.
  • Strive to provide education to clients, as well as recognize opportunities to further professional growth and education.
  • Be comfortable quickly and accurately utilizing the SSPCA’s internal data and record keeping software in order to provide transparent and relevant information, as well as working in a fast paced environment in order to minimize client wait time over the phone and provide excellent customer service.
  • Accurately and efficiently explain processes for adoptions, spay & neuter services, animal surrenders, strays, reclaims and end of life services.
  • Possess the knowledge necessary to discuss the responsibilities of pet ownership and provide information about other SSPCA services.
  • Possess the ability to stay calm, collected, and maintain composure in occasionally situations and environments.
  • Have the ability to multitask and to follow through on several assignments or tasks simultaneously.
  • Communicate principles that convey and impart an understanding of the philosophies and procedures of the SSPCA to the public with compassion and candor.
  • Possess the ability to continuously advance compassion and remain calm when dealing with fueled or emotionally charged situations and interactions with members of the public.
  • Work independently, as well as collaboratively within a team that is dedicated to saving lives daily. 

Additional Duties and responsibilities:

  • Must be punctual and maintain regular, predictable attendance.
  • Provides accurate information and friendly professional service to the public and to in a responsive, positive, courteous, truthful and tactful manner. 
  • Treats all animals humanely, with compassion and concern, both on and off the job and transmits these values to others.
  • Performs efficient data entry, recordkeeping, filing other reception duties.
  •  Assists with special events, including those held off campus, and occasional fundraising as needed.
  • Must be committed to a high standard of safety and be willing and able to comply with all safety laws, as well as all of the employer’s safety policies and rules. Must be willing to report safety violations and potential safety hazards to appropriate supervisory or management personnel.


Requirements


Knowledge, Skills, and Abilities:

  • Ability to work effectively with the public, fellow employees, management, and volunteers, as well as other agencies and groups that work in conjunction with the SSPCA.
  • Consistently advance compassion and patience towards members of the public, fellow employees, management, and volunteers.
  • Must be punctual and maintain regular, predictable attendance.
  • Must be able to utilize email as a primary means of communication, including the use of spreadsheets, scheduling surrender appointments, as well as scheduling surgeries end of life services.
  • Type and enter data at a rate of 35 words per minute.
  • Ability to read and retain instructions, short correspondences, and memos.
  • Possess a valid California Driver’s License with a driving record for at least one year prior to application.
  • Basic computer skills using standard office programs such as Word and similar programs.

 

Education and Experience:

  • High school graduate or GED equivalent.
  • One year experience in providing excellent customer service.

 

Physical Requirements:

  • Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
  • Must stand, walk, bend and stoop frequently to perform duties. Have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.

 

Working Conditions:

  • May be exposed to hostile or abusive members of the public. Must be able to provide compassion and empathy with an emotionally-charged public.
  • Deliver excellent service while carrying a fast-paced and changing workload, which at times can be stressful.
  • Occasional exposure to harsh weather conditions such as heat, rain, wind, and cold.
  • By the nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and  infectious diseases.
  • Must be available and willing to work weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its needs in providing excellent service to the public and shelter clients, as well as internal staff and volunteers.

 

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified.  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.


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